Guest Experience Supervisor Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Free attraction access

Friends discounts 50% off

Hotel/dining/retail discounts

Mental health resources

Inclusive workplace

Job summary

Pursuit Collection Jasper, AB is hiring a Guest Experience Supervisor for the Jasper Columbia Icefield. This full-time seasonal role focuses on leading the Guest Experience team, training, scheduling, and maintaining service standards in a remote alpine environment.

The role emphasizes staff development, operational excellence, and delivering memorable guest experiences while coordinating with transportation for smooth daily operations.

Qualifications

• Highly organized with strong time-management abilities.
• Customer-service mindset focused on guest experience.
• Demonstrated leadership and supervisory capabilities.

Responsibilities

• Coordinate daily operations of the Guest Experience team and lead agents and lead hands.
• Collaborate with Transportation/Dispatch to ensure efficiency and issue resolution.
• Train, coach, and encourage team members to deliver interactive guest experiences.
• Ensure adherence to SOPs for service, safety, and engagement standards.

Skills

Time management

Guest service mindset

Leadership

Cash handling

Administrative skills

Second language

Physical stamina

Tools

RTP POS system

Job description

Guest Experience Supervisor Jasper Columbia Icefield

Pursuit Collection Jasper, AB$21 an hour - Full-timePursuit Collection Job detailsPay$21 an hourJob typeFull-timeLocationJasper, ABFull job descriptionAt Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.ROLE & RESPONSIBILITIESCoordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties - all with best office view you could ask for!Oversee the daily operations of the Guest Experience team including Agents and Lead Hands including acting as "on the floor" daily leadership.Collaborate with the Transportation team, primarily Dispatch, to ensure operational efficiency and to identify problems and solutions as needed.Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectationsEnsure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practicesFocus on operational excellence, employee training and development, service standards and consistencies. Ensure delivery on key performance areas and relaying feedback and solutions to the Leadership teamRecognizing and identifying, business needs and adjusting frontline strategiesAssist Guest Experience Manager with tasks in a timely and detailed manner in a variety of tasks including administrationUphold the high standard of environmental stewardship expected for all employeesOther duties as assignedREQUIRED SKILLS & QUALIFICATIONSOrganization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!Must get excited at the idea of living and working in a remote (yet very social) environmentSeeking someone mature, energetic, dependable and self-driven to lead the Guest Experience teamNeeds to have the ability to thrive and lead independently in a fast-paced, high pressure environmentPrevious supervisory, cash reconciliation and cash handling experience, requiredStrong administrative skills and a Class 5 driver’s license (clean abstract) an assetAbility to think on the fly and outside the box to solve problems with a positive attitudeGuest service-oriented mindset and a passion for coaching and developing employee skillsPrevious experience using RTP POS system, an assetSecond language is an assetComfortable working on your feet for extended periods of time in both an indoor and outdoor environmentBe prepared for all season weather (Snow, Rain, Wind, Hail)To honour our commitment to be "Always Honest" all employees must consent to a criminal record checkStandard First-Aid or higher an assetThe starting wage for this role is $21.00/hour.About Us:We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memoriesPURSUIT PERKSJoin an inclusive, global team and make life-long connectionsEnjoy free access to Pursuit attractions and 50% off for friendsGet discounts on hotel stays, dining, and retailAccess subsidized mental health and wellness resourcesEqual Employment Opportunities InformationPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail] .We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.