Guest Experience Server — Dining & Growth

Fairmont Waterfront; Toronto; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Starting pay: $17.60/hour

Free meals

Dry cleaning

Skill development

Wellness & DEI committees

Job summary

Fairmont Royal York is seeking a courteous server to provide guests with exceptional dining experiences. You will be responsible for upselling through knowledge of menus, including wine, and delivering attentive, professional service in a historic Toronto landmark.

Ideal candidates have breakfast and lunch availability, prior restaurant/F&B experience, strong interpersonal skills, and Smart Serve certification. Join a team focused on excellence and guest satisfaction.

Qualifications

• Available to work breakfast and lunch service.
• Previous work experience in a restaurant/food and beverage setting.
• Excellent interpersonal skills and a team player attitude.
• Smart Serve certification.
• Must be age of majority to serve alcoholic beverages.
• OTEC certificate an asset.

Responsibilities

• Provide guests with attentive service reflecting the high standards of the Fairmont Royal York.
• Upsell items from the menu and wine list to enhance the guest experience.
• Report to duty punctually to maintain team and guest service integrity.
• Maintain full knowledge of all menus, beverages, and promotions to answer guest questions.
• Handle orders, deliver meals, present checks, and process payments professionally.
• Collaborate with colleagues to ensure a seamless dining experience for all guests.

Job description

Fairmont Royal York is seeking a courteous server to provide guests with exceptional dining experiences. You will be responsible for upselling through knowledge of menus, including wine, and delivering attentive, professional service in a historic Toronto landmark.

Ideal candidates have breakfast and lunch availability, prior restaurant/F&B experience, strong interpersonal skills, and Smart Serve certification. Join a team focused on excellence and guest satisfaction.