Guest Experience Manager — Lead Service & Growth

East Side Marios Restaurant; Windsor; On-site; CAD 47,000 - 60,000; Full time

Benefits offered by this job

20% dining discount

Competitive wages

Growth opportunities

Career advancement

Job summary

East Side Mario's Restaurant in Windsor, Ontario is looking for a Restaurant Manager to lead a busy casual dining team at our Windsor location. You will drive guest satisfaction, supervise staff, and uphold service standards in a family-friendly environment.

Join a dynamic team with strong growth opportunities, a 20% dining discount, competitive wages, and development within Recipe Unlimited’s iconic Canadian brands.

Qualifications

• Previous management experience in a high-volume casual dining restaurant.
• Post-secondary education is a bonus.
• Excellent communication and organizational skills.
• Exceptional business acumen and team building skills.
• Experience with orders, schedules and costing.

Responsibilities

• Foster a positive work environment that supports and promotes exceptional Guest-focused service
• Evaluate the effectiveness and report on the metrics of all programs to the General Manager
• Manage teammate relations including recruitment, scheduling, training & developing, coaching and recognition
• Manage front of house, according to East Side Mario’s steps of service
• Promote a work environment for employees that is healthy, safe and based on respect and trust

Skills

Management

Scheduling

Training

Coaching

Recruitment

Costing

Guest service

Communication

Team building

Education

Post-secondary education

Job description

East Side Mario's Restaurant in Windsor, Ontario is looking for a Restaurant Manager to lead a busy casual dining team at our Windsor location. You will drive guest satisfaction, supervise staff, and uphold service standards in a family-friendly environment.

Join a dynamic team with strong growth opportunities, a 20% dining discount, competitive wages, and development within Recipe Unlimited’s iconic Canadian brands.