Guest Experience Lead | Metrotown (Seasonal)

lululemon; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading athletic apparel retailer in Burnaby is seeking a Guest Experience Lead for the Metrotown store. The role focuses on providing exceptional guest experiences, leading store operations, and mentoring team members. Candidates should possess at least 1 year of retail experience and a commitment to inclusivity. The position offers a competitive hourly wage and various benefits.

Benefits

Employee discounts

Fitness and yoga classes

Mental health plans

Development courses

Retirement plan matching

Qualifications

• Minimum 1 year of retail or customer experience.
• Experience leading, mentoring, or delegating with others.

Responsibilities

• Ensure all guests receive a quality in-store experience.
• Lead from the floor to assess business needs.
• Contribute to a respectful and inclusive team environment.

Skills

Retail customer experience

Leadership

Problem solving

Communication

Education

High school diploma / GED / equivalent

Job description

Guest Experience Lead | Metrotown (Seasonal)

Job description for the Guest Experience Lead role at lululemon Metrotown. This description retains the original responsibilities and requirements while presenting them in a clean, structured format.

Overview

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team and drives store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. They may provide input to team member performance evaluations, recommendations on store hiring decisions, and may act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities Of The Job

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assistance when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection, recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development with direct feedback, recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Job Requirements

• Eligibility : Must be legally authorized to work in the country where the store is located.
• Must have the ability to travel to the assigned store with reliable transportation.

Schedule / Availability

• The work schedule can vary based on store needs.
• Shifts are typically mornings, afternoons, evenings, weekends, and holidays.
• During peak periods or events, schedules may include early mornings or late nights / overnights for some team members.

Experience

• Minimum 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Experience leading, mentoring, or delegating with others.

Job Assets (Nice to Have)

• Education : High school diploma / GED / equivalent, or higher.
• Experience : 1 year of retail / sales leadership experience (supervisor or people management not required; examples include leading delegated tasks, mentoring, or assisting peers).
• For experiential stores with food / beverage service : Food safety and / or liquor service certification.

What We Look For

• Inclusion & Diversity : Creates or supports an inclusive environment that values differences.
• Integrity : Behaves in an honest, fair, and ethical manner.
• Guest Experience : Actively creates an inclusive, high-caliber experience for every guest through the team.
• Leadership : Leads and inspires others; motivates, empowers, develops, and directs people.
• Collaboration and Teamwork : Works productively with others to achieve common goals; seeks diverse perspectives.
• Decision Making / Problem Solving : Uses logic to evaluate alternatives and make timely decisions.
• Adaptability / Agility : Navigates uncertainty and changes priorities in a fast-paced environment.
• Interactive Communication : Communicates effectively with others.

Work Context

• Work involves moving through the store with bright lights and loud music.
• Work is performed as part of a team, sometimes independently, and may involve computers or other technical devices.
• May involve moving boxes weighing up to 30 lbs (13.6 kg).

Compensation & Benefits

• Base Pay Range : $22.75 - $26.17 / hour, subject to minimum wage in the location.
• Target Bonus : $2.00 / hour.
• Total Target Base Pay Range : $24.75 - $28.17 / hour.
• Benefits include extended health and dental, mental health plans, paid time off, retirement plan matching, employee discounts, fitness and yoga classes, parental support, development courses, and networks / mentorship programs.

Note : Incentive programs, benefits, and perks have eligibility requirements. The Company reserves the right to modify these programs without advance notice.