Guest Experience Host — Elevate Every Visit

Maple Leaf Sports & Entertainment (MLSE); Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Maple Leaf Sports & Entertainment (MLSE) is seeking a hosting professional for Real Sports, delivering top-tier guest experiences in a high-volume venue in Toronto. You will welcome guests, manage seating, and maintain menus to ensure smooth service.

Qualifications include Smart Serve certification, strong interpersonal and communication skills, and the ability to work well under pressure. Weekend availability is essential for this role.

Qualifications

• Must have 2+ years of hosting experience.
• Smart Serve Certification is required.
• Experience in high-volume restaurant settings is preferred.

Responsibilities

• Welcome guests in a professional and friendly manner and create a positive first impression.
• Review reservations and maintain guest profiles; present and maintain menus.
• Assist with seating plans and seat guests according to plan; communicate special requests to the team.
• Support with duties as needed and ensure adherence to MLSE service standards.
• Maintain knowledge of food and beverage offerings and allergy information.

Skills

Interpersonal skills

Communication skills

Work under pressure

Customer service

Education

Smart Serve Certification

Job description

Maple Leaf Sports & Entertainment (MLSE) is seeking a hosting professional for Real Sports, delivering top-tier guest experiences in a high-volume venue in Toronto. You will welcome guests, manage seating, and maintain menus to ensure smooth service.

Qualifications include Smart Serve certification, strong interpersonal and communication skills, and the ability to work well under pressure. Weekend availability is essential for this role.