Guest Experience Host (Dining & Entertainment)

cineplex; Edmonton; On-site; CAD 21,000 - 26,000; Full time

Job summary

Cineplex in Edmonton is seeking a dining room attendant to welcome guests, manage reservations, and guide them to seating while maintaining menu familiarity. You will coordinate with service staff and support guests to ensure a smooth dining experience.

The role emphasizes exceptional guest service, problem solving, and adherence to hygiene standards. Candidates should be at least 18, hold a high school diploma or GED, and be capable of thriving in a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• Applicants must be 18 years of age or older.
• A certificate or diploma in a related field is preferred.
• Strong customer service and troubleshooting skills.

Responsibilities

• Receive and record guests' reservations and assign tables.
• Greet guests at entrance and escort them to tables or seating areas.
• Maintain familiarity with the composition of all menu items.
• Enroll guest into membership program as required.
• Speak with guests to ensure satisfaction with food and service, and attend to complaints.
• Attend to customer complaints satisfactorily.
• Ensure that dining areas and equipment are clean and well-maintained.

Skills

Customer service

Troubleshooting

Conflict resolution

Restaurant service experience

Education

High school diploma or GED

18 years or older

Certificate or diploma in related field (preferred)

Job description

Cineplex in Edmonton is seeking a dining room attendant to welcome guests, manage reservations, and guide them to seating while maintaining menu familiarity. You will coordinate with service staff and support guests to ensure a smooth dining experience.

The role emphasizes exceptional guest service, problem solving, and adherence to hygiene standards. Candidates should be at least 18, hold a high school diploma or GED, and be capable of thriving in a fast-paced team environment.