Guest Experience Counter & Bar Pro

Jack Astor's; Toronto; On-site; CAD 19,000 - 26,000; Full time

Job summary

The Loose Moose & Antler Room in Toronto serves as a convivial, Canadiana-inspired venue offering a variety of beers and pizza. We seek a friendly Counter team member to provide fast, accurate service, take guest orders, prepare and serve beverages, and ensure pizzas meet our quality standards in a lively, team-driven setting.

Greet guests, handle payments, operate the POS, and work with colleagues to maintain stock, cleanliness and a welcoming guest experience.

Qualifications

• Experience in a restaurant/counter service is preferred.
• Valid Smart Serve certification is required.
• Strong guest service and communication skills.
• Able to multitask and work efficiently in a fast-paced environment.
• Comfortable handling payments and operating a POS system.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Greet guests, take food and beverage orders, and enter orders into the POS.
• Process guest payments with cash or electronic transactions.
• Prepare and serve alcoholic and non-alcoholic beverages per standards.
• Serve guests through the order window when the Antler Room is open.
• Reheat pizzas and finish with toppings and garnishes as needed.
• Maintain stock levels of beverages, food and service supplies.
• Keep counter and service areas clean and organized throughout shifts.
• Collaborate with team to ensure efficient service and positive guest experience.

Skills

Guest service

POS systems

Multitasking

Cash handling

Communication

Flexible hours

Education

Smart Serve certification

Job description

As a Counter team member at The Loose Moose & Antler Room, you will provide friendly, efficient service while taking guest orders, preparing and serving beverages, and ensuring pizzas are served to our quality standards. You will thrive in a fast-paced environment while creating a welcoming and enjoyable guest experience.

Key Responsibilities

• Greet guests, take food and beverage orders, and accurately enter orders into the POS system.
• Process guest payments and handle cash and electronic transactions.
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with responsible alcohol service standards.
• Serve guests through the order window when the Antler Room is open.
• Reheat pizza slices and finish pizzas with parmesan, oil, and other required toppings or garnishes.
• Maintain appropriate stock levels of beverages, food products, and service supplies.
• Maintain cleanliness and organization of the counter, service areas, and equipment throughout each shift.
• Work collaboratively with team members to ensure efficient service and a positive guest experience.

Qualifications

• Previous experience in a restaurant, counter service, or hospitality environment is preferred.
• Valid Smart Serve certification is required.
• Strong communication and guest service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable handling payments and operating POS systems.
• Flexible availability, including evenings, weekends, and holidays.

With our Canadiana-inspired décor, over 70 beers on draught and dangerously good food, The Loose Moose and its downstairs counterpart, The Antler Room, have become a longstanding social hub for good reason! Located just south of Toronto’s Financial and Entertainment districts, we are a stone’s throw away from both of the city’s premiere sports and concert arenas as well as the Metro Toronto Convention Centre, making us a landmark gathering spot for sports fans, music lovers and those looking to let loose after a long day since we opened our doors in 1989.
We recognize the significance of technology in enhancing our recruitment process, and we responsibly utilize artificial intelligence (AI). Our approach emphasizes ethical AI practices to improve efficiency and accuracy while maintaining a human-centric focus. By integrating AI, we aim to streamline candidate evaluations and enhance the overall candidate experience, all while ensuring fairness and integrity in our hiring practices.