Guest Experience Associate — Winter Sports Front Desk

Winsport; Calgary; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Free WinSport Season pass

Free parking

Reciprocals at other resorts

Discounts on food, beverage, retail, &

Access to gym facility

Job summary

WinSport is seeking a Guest Experience Team Member for the 2026/27 winter season. You will be the first point of contact at venues, handling admissions and transactions, and assisting guests with information, safety and equipment usage.

You will work a flexible schedule including weekdays, weekends, evenings and holidays. The role emphasizes safety, integrity, belonging, inspiration, sustainability and teamwork, with benefits like a season pass and exclusive discounts.

Qualifications

• High school diploma or equivalent.
• Current criminal record check.
• Customer-facing experience in hospitality, recreation, retail, events, or call centre is an asset.
• Comfortable handling cash and using POS systems.
• Current criminal record check.
• Valid ProServe certification.

Responsibilities

• Serve as the primary point of contact for guests at venues including Sales desks, rentals, call centre, mini golf, and tube park.
• Maintain a robust knowledge of programs, products, and events offered during all seasons, ensuring you’re well-equipped to communicate with guests effectively.
• Provide accurate information on programs, memberships, lessons, events, directions, and general park information.
• Proactively anticipate guest needs and resolve inquiries with professionalism and empathy.
• Ensure uninterrupted services during breaks and busy periods by proactively coordinating with fellow Team Members to maintain coverage, assist with guest flow management, and step into key roles as needed to help with service delays.
• Maintain a well-organized and clean workspace, preventing/identifying hazards through appropriate channels, allowing for a smooth workflow for guests and Team Members.
• Create a welcoming environment through actively engaging with guests, educating them on equipment usage, safety protocols, and best practices before providing them with equipment.
• Communicate professionally in ways that empower guests and Team Members.
• Manage guest feedback and elevate concerns appropriately.
• Process registrations, ticket sales, rentals, and waiver administration.
• Assist with check-in procedures, waivers, and access control.
• Maintain cash handling accuracy and reconciliation standards.
• Promote programs, seasonal offerings, and membership opportunities.
• Support revenue driving initiatives through effective cross-selling and guest education.
• Effectively facilitate the set-up, delivery, and return of rental equipment, including skis, snowboards, and mountain bikes.
• Thoroughly inspect rental equipment before and after each use, ensuring it is in proper working condition, removing it from our accessible inventory if not, before escalating the concerns through defined channels.
• Maintain a tidy, hazard‑free workspace and manage guest flow to reduce congestion and wait times.

Skills

Customer-facing experience

Communication

Problem-solving

Education

High school diploma

ProServe certification

Tools

POS systems

Job description

WinSport is seeking a Guest Experience Team Member for the 2026/27 winter season. You will be the first point of contact at venues, handling admissions and transactions, and assisting guests with information, safety and equipment usage.

You will work a flexible schedule including weekdays, weekends, evenings and holidays. The role emphasizes safety, integrity, belonging, inspiration, sustainability and teamwork, with benefits like a season pass and exclusive discounts.