Guest Experience Agent, Vancouver Front Desk

Hotel Equities; Vancouver; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Medical and Dental

Same-day pay

Employee Assistance Program

Reduced Room Rates throughout the port

Parental leave

Referral program

Team driven culture

Job summary

Hotel Equities seeks a Front Desk Agent for Revival English Bay in Vancouver, BC. You will warmly welcome guests, register arrivals, verify reservations, and process payments while providing accurate information about local attractions and hotel services.

This role requires strong communication, cash handling and computer skills, with the ability to handle guest requests and resolve issues promptly, ensuring a memorable stay for all guests.

Qualifications

• Requires high school diploma or equivalent.
• Experience in guest services or front desk roles is preferred.
• Ability to communicate clearly and courteously with guests.

Responsibilities

• Greet and check in guests, verify reservations and payment details.
• Handle guest requests, inquiries and complaints professionally.
• Promote hotel programs and loyalty perks to guests.
• Process payments and manage keys, deposits, and charges.
• Maintain accurate records and communicate with other departments.

Skills

Customer service

Cash handling

Communication skills

Basic computer skills

Education

High School diploma

Tools

Hotel management system

Job description

Hotel Equities seeks a Front Desk Agent for Revival English Bay in Vancouver, BC. You will warmly welcome guests, register arrivals, verify reservations, and process payments while providing accurate information about local attractions and hotel services.

This role requires strong communication, cash handling and computer skills, with the ability to handle guest requests and resolve issues promptly, ensuring a memorable stay for all guests.