Retail Assistant Store Manager

Original FARM; Victoria; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Wellness program

Team member discount

Perkopolis access

Goodlife access

Internal advancement opportunities

Job summary

Original FARM in Victoria, BC, is seeking a Retail Assistant Store Manager to lead daily store operations, train and supervise staff, interact with customers, and drive inventory control and sales. As first contact for customer issues, you will uphold company standards, ensure compliance, and model excellent service, while coordinating with the Store Manager on policy changes and promotions.

Requirements include 2+ years retail experience, 1 year supervisory, Provincial Cannabis Certification,

Qualifications

• Minimum 2 years of retail industry experience.
• Minimum 1 year supervisory experience in retail.
• Provincial Cannabis Certification.
• Clear criminal record.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure that guest experience and retention programs are executed consistently to inspire teams to deliver industry leading service.
• Provide outstanding customer service by greeting and assisting customers and responding to inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, and cash reconciliations.
• Build team commitment to high standards of service and exceed customer expectations, leading by example.
• Coordinate merchandise replenishment and flow from stock room to the sales floor.
• Assist with training and managing all employees to maximize sales.
• Maintain store visuals and housekeeping standards by floor and fixture changes.

Skills

Communication

Leadership

Organization

Industry knowledge

Customer training

Sales analytics

Accounting basics

Education

Provincial Cannabis Certification

Clear criminal record

Job description

Job Overview

The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and supervising employees, interacting with customers, motivating teams, managing inventory levels, and handling any other task assigned by the Retail Store Manager.

The Retail Assistant Store Manager is the first point of contact for addressing and dealing with customer complaints and ensuring that customers have an enjoyable experience when visiting the retail store.

All Retail Assistant Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.

Competencies and Requirements

• Written and verbal communication.
• Leadership and management.
• Organization, time management, and attention to detail.
• An understanding of the services or products that the business sells and the industry that it works in.
• Ability to explain complex concepts to customers and trainees.
• Ability to interpret and analyze sales statistics.
• Ability to use basic accounting and budgeting skills.

Essential Duties and Responsibilities

• Ensure that the experience models and customer retention programs are executed consistently to inspire teams to deliver industry leading guest experience.
• Provide outstanding customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, and cash reconciliations.
• Build team commitment to high standards of service, exceeding customer expectations and leading by example.
• Monitor sales activities to ensure customers receive satisfactory service and quality goods.
• Adhere to all regulatory requirements by following processes and structure to ensure compliance.
• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
• Assist Retail Store Manager with training and managing all employees in execution of daily tasks and to maximize sales.
• Manage all employees in execution of daily tasks and to maximize sales.
• Support proper channels of communication that exist between the store, supervisors, and corporate partners.
• Exercise judgment and discretion independently and in conjunction with the Store Manager in the day-to-day operations of the store.
• Coordinate merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
• Assist the store team in maintaining the store’s visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.
• Assist with Retail Sales Associate and Retail Experience Lead responsibilities as the workday may require.
• Is available to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Minimum of 2 years of work experience in the retail industry.
• Minimum of 1 year work experience in a supervisory role in a retail environment.
• Clear criminal record.
• Provincial Cannabis Certification.
• Excellent verbal and written communication skills.