Growth Strategy Manager, Client Cross-Sell & Data

Tangerine Bank; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits

Learning & development programs

Pension & benefits

Job summary

Tangerine Bank, Canada's leading digital bank, seeks a Senior Manager, Client Growth Strategy to lead multi-channel growth initiatives, focusing on long-term primary relationships while expanding cross-sell opportunities across projects. Collaboration with squads and ownership of KPIs will be central to the role.

You will leverage data insights, drive client personalization, and present strategies to senior leadership. A diverse, inclusive, high-performing team culture is emphasized.

Qualifications

• Post-secondary education in marketing or business administration is required.
• Ability to build comprehensive strategies and proposals.
• Strong data-driven decision making and analytical skills.
• Experience delivering large, multi-faceted programs cross-functionally.
• Understanding of Retail Products financials and P&L.
• Experience with client personalization across online and offline channels.
• Excellent relationship management and communication skills.
• AI fluency is a plus and a driver of modern strategies.
• Change management orientation and ability to lead organizational change.
• Track record of fostering an inclusive culture.

Responsibilities

• Be a business owner of a squad and KPIs.
• Build always-on multi-channel outreaches to drive cross-sell and grow balances.
• Leverage data insights to personalize client experiences.
• Track and measure performance with analytics and key partners.
• Lead Steerco’s and quarterly/annual planning with stakeholders.
• Foster a high-performance, inclusive culture within the team.
• Align strategies with risk appetite and risk culture in daily work.
• Drive momentum by removing obstacles across teams.

Skills

Marketing strategy

Channel marketing

Customer strategy

Program management

Cross-functional leadership

Data analytics

Stakeholder management

AI fluency

Change management

Strategic thinking

Education

Post-secondary education in marketing or business administration

Job description

Tangerine Bank, Canada's leading digital bank, seeks a Senior Manager, Client Growth Strategy to lead multi-channel growth initiatives, focusing on long-term primary relationships while expanding cross-sell opportunities across projects. Collaboration with squads and ownership of KPIs will be central to the role.

You will leverage data insights, drive client personalization, and present strategies to senior leadership. A diverse, inclusive, high-performing team culture is emphasized.