Growth Lead for Customer Segments & Digital Products

BMO; Canada; On-site; CAD 86,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Accident and life insurance

Job summary

The Senior Manager, Customer Segments and Growth (Product & Digital) at BMO leads the product and digital strategy for the priority segment to accelerate acquisition, deepen engagement, and improve retention. The role collaborates with Product, Digital, Marketing, Analytics, and Technology to deliver seamless digital experiences aligned with evolving customer needs.

As a people leader, you will oversee a team driving growth initiatives, establish KPIs, and shape roadmaps via data-driven insights

Qualifications

• Proven ability to influence and lead cross-functional stakeholders in a complex organization.
• Strong strategic, analytical, and problem-solving capabilities.
• Experience developing growth strategies, business cases, and executive presentations.

Responsibilities

• Build and deliver end-to-end strategies that drive segment acquisition, with a focus on product and digital innovation.
• Identify opportunities to enhance everyday banking products, offers, and customer value propositions for priority segment.
• Partner with Product and Digital teams to influence roadmaps and drive customer-centric innovation.
• Lead initiatives that improve onboarding, digital journeys, and establish best in class customer experience.
• Develop compelling business cases, recommendations, and executive presentations to influence strategic decisions.
• Leverage customer insights, market trends, and analytics to identify growth opportunities and optimize performance.
• Lead cross-functional teams in the execution of major initiatives and go-to-market strategies.
• Establish KPIs and performance measures to monitor business impact and drive continuous improvement.
• Lead and develop a high-performing team while fostering a culture of innovation, accountability, and collaboration.

Skills

Product management

Digital strategy

Analytical skills

Cross-functional leadership

Strategic thinking

Education

MBA or Master's degree (asset)

Job description

The Senior Manager, Customer Segments and Growth (Product & Digital) at BMO leads the product and digital strategy for the priority segment to accelerate acquisition, deepen engagement, and improve retention. The role collaborates with Product, Digital, Marketing, Analytics, and Technology to deliver seamless digital experiences aligned with evolving customer needs.

As a people leader, you will oversee a team driving growth initiatives, establish KPIs, and shape roadmaps via data-driven insights