Group Benefits & Pensions Client Services Specialist Hybrid

People Corporation; Winnipeg; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and retirement programs

Flexible work environment

Job summary

Life Benefit Solutions, a division of People Corporation, seeks an Account Service Representative to manage a portfolio of Group Insurance & Retirement clients from Winnipeg, MB. This 12-month term, full-time, hybrid role offers travel to client sites and active client support.

You will educate plan members, host training sessions, respond to inquiries, and act as liaison among clients, carriers, and internal teams. Indigenous engagement is encouraged in cover letters.

Qualifications

• Experience in group insurance, pension/retirement, or a related field is preferred but not required.
• A passion for delivering excellent client service.
• Strong relationship-building skills and community engagement interest.
• Excellent written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Able to multitask, prioritize and meet deadlines in a fast-paced environment.
• Effective problem-solving and decision-making capabilities.
• Self-starter attitude, able to work independently and as part of a team.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage an assigned block of clients, delivering consistent and proactive service.
• Host employee meetings and training sessions for plan administrators (in-person and virtual).
• Educate plan members and administrators about their group insurance and retirement benefits.
• Respond to client inquiries via email, phone, or meetings with professionalism and care.
• Act as a liaison between clients, insurance carriers, and internal teams.
• Build strong, trusting relationships with new and existing clients.
• Collect and process documentation accurately and on time.
• Identify and implement solutions to maintain a high standard of service.
• Ensure service standards are met and tracked regularly.
• Travel to client sites, including multi-day overnight trips on a regular basis (driver’s license and reliable, late-model vehicle required).
• Support additional tasks and projects as needed.

Skills

Client service

Relationship-building

Communication skills

Attention to detail

Organizational skills

Multitasking

Problem-solving

Independent / self-starter

Teamwork

Tools

Microsoft Office

Job description

Life Benefit Solutions, a division of People Corporation, seeks an Account Service Representative to manage a portfolio of Group Insurance & Retirement clients from Winnipeg, MB. This 12-month term, full-time, hybrid role offers travel to client sites and active client support.

You will educate plan members, host training sessions, respond to inquiries, and act as liaison among clients, carriers, and internal teams. Indigenous engagement is encouraged in cover letters.