Account Service Representative

People Corporation; Winnipeg; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and retirement programs

Flexible work environment

Job summary

Life Benefit Solutions, a division of People Corporation, seeks an Account Service Representative to manage a portfolio of Group Insurance & Retirement clients from Winnipeg, MB. This 12-month term, full-time, hybrid role offers travel to client sites and active client support.

You will educate plan members, host training sessions, respond to inquiries, and act as liaison among clients, carriers, and internal teams. Indigenous engagement is encouraged in cover letters.

Qualifications

• Experience in group insurance, pension/retirement, or a related field is preferred but not required.
• A passion for delivering excellent client service.
• Strong relationship-building skills and community engagement interest.
• Excellent written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Able to multitask, prioritize and meet deadlines in a fast-paced environment.
• Effective problem-solving and decision-making capabilities.
• Self-starter attitude, able to work independently and as part of a team.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage an assigned block of clients, delivering consistent and proactive service.
• Host employee meetings and training sessions for plan administrators (in-person and virtual).
• Educate plan members and administrators about their group insurance and retirement benefits.
• Respond to client inquiries via email, phone, or meetings with professionalism and care.
• Act as a liaison between clients, insurance carriers, and internal teams.
• Build strong, trusting relationships with new and existing clients.
• Collect and process documentation accurately and on time.
• Identify and implement solutions to maintain a high standard of service.
• Ensure service standards are met and tracked regularly.
• Travel to client sites, including multi-day overnight trips on a regular basis (driver’s license and reliable, late-model vehicle required).
• Support additional tasks and projects as needed.

Skills

Client service

Relationship-building

Communication skills

Attention to detail

Organizational skills

Multitasking

Problem-solving

Independent / self-starter

Teamwork

Tools

Microsoft Office

Job description

We are searching for an Account Service Representative to join our dynamic Life Benefit Solutions team of high-achieving professionals dedicated to delivering an exceptional client experience. This is a fixed 12 month term, full-time, hybrid position based in Winnipeg, MB, with some flexibility for remote work.

The Account Service Representative will play a key role in managing and supporting a portfolio of Group Insurance & Retirement (Pension) clients.

We strongly encourage First Nations and Indigenous applicants to self-declare in your cover letter.

The Account Service Representative Will

• Manage an assigned block of clients, delivering consistent and proactive service
• Host employee meetings and training sessions for plan administrators (in-person and virtual)
• Educate plan members and administrators about their group insurance and retirement benefits
• Respond to client inquiries via email, phone, or meetings with professionalism and care
• Act as a liaison between clients, insurance carriers, and internal teams
• Build strong, trusting relationships with new and existing clients
• Collect and processing documentation accurately and on time
• Identify and implement solutions to maintain a high standard of service
• Ensure service standards are met and tracked regularly
• Travel to client sites, including multi-day overnight trips on a regular basis (driver’s license and reliable, late-model vehicle required)
• Support additional tasks and projects as needed

To be Successful as an Account Service Representative with Life Benefit Solutions, you will need

• Experience in group insurance, pension/retirement, or a related field (preferred, not required)
• A passion for delivering excellent client service
• Strong relationship-building skills and a genuine interest in community engagement
• Excellent communication skills, both written and verbal
• High attention to detail and strong organizational skills
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Effective problem-solving and decision-making capabilities
• A self-starter attitude with the ability to work independently and as part of a team
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

What’s In It For You

• An opportunity to make a real impact in Indigenous communities across Canada
• Involvement in meaningful work supporting Truth and Reconciliation efforts
• Ongoing learning and collaboration with a supportive and experienced team
• Competitive compensation
• Comprehensive employee benefits and retirement programs
• A fun, flexible, and productive work environment

Life Benefit Solutions, a division of People Corporation, is a trusted Group Insurance & Retirement Broker proudly serving Indigenous employers across Canada. We specialize in designing benefit programs that thoughtfully integrate Non-Insured Health Benefits (NIHB), supporting equity between Status and non-Status employees. Our mission is to deliver customized, community-conscious solutions that meet the unique needs of Indigenous and non-Indigenous employees alike.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail]

The base salary range for this position is $60,000 - $70,000 per annum.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc.). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.