Group Air Specialist -Bilingual French / English

Direct Travel; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Direct Travel is seeking a Group Air Specialist to coordinate air travel arrangements for incentive programs and meetings. This hybrid role, based in Toronto, requires proficiency in Sabre and a minimum of four years of relevant experience. Candidates should possess exceptional customer service skills and be bilingual in English and French.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Employee Rewards Program

Wellness Initiatives

Qualifications

• Minimum of 4 years’ experience in meetings and incentives industry.
• Firm knowledge of GDS system; experience with Sabre strongly preferred.
• Bilingual in English and French required.

Responsibilities

• Coordinates air travel arrangements for large incentive programs.
• Confirms best fares for group travel and manages ticketing.
• Provides ongoing air expertise in operational meetings.

Skills

Customer Service

Attention to Detail

Problem Solving

Interpersonal Skills

Education

Associates / Two-year College Degree

Tools

Sabre

Microsoft Office365 Suite

Cvent systems

Job description

Embark on the next step in your career journey with Direct Travel!

The experienced Group Air Specialist coordinates air travel arrangements for large incentive programs and business meetings. Applicant must be proficient in Sabre (preferred).

This is a hybrid (currently two days in the officerequired) position.

Office Location is Toronto, Ontario, Canada

We have a “No excuse” culture, meaning our employees do not justify substandard performance or mistakes with excuses or by blaming others, but we work to find alternative solutions or strategies to overcome obstacles. As you will see below, one of our Core Beliefs is “Ownership.” Our employees reflect our Vision and Core Beliefs in everything we do.

Our Vision : Creators of business changing experiences helping people thrive.

Our Core Beliefsare :

• HONOR– Building trust and respect requires acting with integrity.I choose the hard right, not the easy wrong.
• OWNERSHIP– We believeeach individualhas the power to create a brand experience.I choose my attitude and actions.
• GRIT– To honor our commitments and achieve excellence, we must act with tenacity and resilience.I choose to push through.
• HEART– Deep connections and loyalty require engaging others with mutual respect, kindness, and compassion.I choose to engage with care.
• COURAGE– In order to grow, we must bravely step into the space of discomfort.Ichoose bravery.
• CURIOSITY– To be our best, we mustpossessan intense desire to continually learn and seek a deeper understanding.I choose to dig to understand.

ExpeditionExpectations

• Provides the highest quality of customer service to participants.
• Follows all Creative Group Standard Operating procedures for group travel.
• Initiates preliminary airoptionto attendee for approval and does not ticket without consent.
• Confirms the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference.
• Confirms best fares for group travel byutilizingthe most applicable airfares, negotiated group blocks, and corporate discounts applicable to assigned program.
• Adheres to turn around time parameters for each client based on volume and destination.
• Is responsible formanaging and ticketing group Air Blocks in compliance with airline rules and regulations.
• Manages the overall program air budget throughout program planning and financial reconciliation post program.
• Ensures all Attendee PNR’scomply withCreative Group / DT policy and process.
• Confirms personal air travel extensions for attendees and follows process for split bill to properly charge the participant and the program.
• Invoices online transactions charged to the corporate credit card, or participant in Sabre.
• Utilizes QC to complete ticketing, exchange, seat fee, or personal payment transactions.
• Manages the email process of sending participants’ electronic tickets in Sabre and via TripCase.
• Participates and provides ongoing airexpertisein operational meetings when necessary to Program Manager, Registration Manager, and client.
• Is available for “On Call” / Flight Assistanceduring main group travel dates toassistall participants if contracted to do so by client. This may include evenings and weekends.
• Monitors flights and communicates with on-site travel staff of any arrival and departure issues during standard business hours, for all assigned programs.

Performs other duties as assigned.

Working Conditions

• This is ahybrid role,willwork in the office two days per week (currently Monday and Wednesday) based on Creative Group policy as well as when required to by manager or supervisor, unless the employee is in a full-time virtual situation. Additionalwork from home days in exceptional circumstances to be approved by management. Theoptionof workingin officefull-time also exists.
• Extensive computer work, including email and phone discussions.
• Attends business related functions.
• Possible travelon site with clients / groups between 1-10 daysin duration and can involve long hours.
• Sitting for extended periods of time.

Passportto Success

• An Associates / Two-year College Degree or a combination of education and work experiencerequired.
• Minimumof4years’ experience working in the meetings and incentives industry, specifically coordinating group air travel arrangements.
• Firm knowledge of GDS systemrequired;previousexperience with SABRE is strongly preferred.
• Valid TICO Certificationrequired.
• Must be proficient in Microsoft Office365 Suite products, specifically Outlook, Word, Excel, Team, OneDrive, and SharePoint.
• Knowledge of Cvent systems is an asset and must be able to learn CE3 (a proprietary Creative Group system).
• Bilingual in English and French.

Goingthe Extra Mile

• Modelsbehavior that reflects our organization’s Vision and Core Beliefs.
• Possess excellent interpersonal skills to be able to work cross-functionally, developsolidand positive internal and external relationships, and to deliver superior customer service derived from a spirit to help and serve others.
• Models a positive, solution-based approach and be flexible and open to change to be adaptable to program participants and other team members.
• Able to work autonomously, while thriving in a team environment.
• Possessexcellentverbal and written communication skills to convey and express thoughts and ideas and towriteemails with a professionaltone. Forbilingual agents,exceptionalEnglishand French communication skills both written and oral arerequired.
• Be organized to be able to work on multiple projects and tasks, in various phases, simultaneously, meet deadlines and prioritize.
• Detailed oriented to be able to meet client’s and participants’ needs.
• Possessan activeand discerning listener toidentifyparticipants’ needs.
• Able tomaintainconfidentiality asrequired.

Benefits Onboard

In addition to Medical, Dental, and VisionbenefitsDirect Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage :

About Direct Traveland Creative Group

A subsidiary of Direct Travel, Creative Group designs global programs and experiences that reward excellence and inspire people to reachtheir full potential – we call itThrivability. Creative Group is a full-service performance improvement companyspecializing in meetings and events, group incentive travel, employee engagement and recognition, salesincentivesand channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in abroadrangeof industries.

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. Byleveragingboth theexpertiseof its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressivetechnologiesand significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit.

Direct Travel is an EOE / AA / Veteran / People with Disabilitiesemployer

Ifyou'reready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you tosubmityour resume for consideration at Direct Travel.

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Bilingual Specialist • Toronto Head Office, ON, CAN, Toronto, ON, CA