Grocery - Manager Grocery

FreshCo / FreshCo Chalo; London; On-site; CAD 52,000 - 78,000; Full time

Job summary

FreshCo is seeking a Grocery Manager in London, Ontario to coach and develop department staff, manage budgets, and maintain strong product presentation. You will lead daily store operations, ensure exceptional customer service, and uphold health, safety and regulatory standards while driving profitability.

The role emphasizes staff development, inventory management, and adapting to seasonal promotions and product changes to maximize sales and customer satisfaction.

Qualifications

• Minimum 18 months of retail store experience, grocery experience preferred.
• Strong leadership and team development abilities.
• Experience reading and analyzing financial reports and budgets.
• Proficiency in Microsoft Office Suite.

Responsibilities

• People Leadership: coach and develop department staff, manage direct reports, training and performance management.
• Customer Offering: ensure superior customer service, knowledge of products, promotions and trends.
• Policy/ Regulatory Adherence: communicate and enforce company policies and health/safety standards.
• Financial: manage department budget, forecast sales, analyze variances and control labour costs.
• Employee Engagement: promote an environment of engagement and participate in community activities.
• Other Duties: maintain equipment, provide feedback for improvement, uphold a safe working environment.

Skills

Leadership

Budgeting

Communication

Retail experience

Independent work

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Ready to start fresh?

The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

Here’s where you’ll have an impact:

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Demonstrate outstanding leadership while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

Policy/ Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by employees
• Ensure that Occupational Health & Safety, food safety, and other regulatory requirements and procedures are implemented and maintained
• Maintain a thorough understanding of all relevant company programs and attend training as required

Financial

• Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
• Personal/ Professional Development
• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

What you bring to the table:

• Minimum 18 months of retail store experience, grocery experience preferred
• High School Diploma
• Full knowledge of total store and department operations
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Proficiency in Microsoft Office Suite
• Above average communication skills (oral and written)
• Ability to work independently in a fast-paced environment