Grocery Manager

Freshco-9636bd15; Mission; On-site; CAD 55,000 - 75,000; Full time

Job summary

FreshCo in Mission, BC is seeking a Grocery Manager to coach and develop department staff, drive customer satisfaction, and manage budgets, labour costs, inventory, and merchandising in line with company standards.

You will lead by example, oversee direct reports, ensure safety and compliance, monitor pricing, promotions, and product freshness, and work to create a welcoming, high-performing store environment.

Qualifications

• 18+ months of retail store experience, grocery experience preferred.
• High School Diploma required.
• Ability to read financial reports and develop budgets.
• Strong communication and team leadership skills.
• Proficient with Microsoft Office; able to work independently.

Responsibilities

• Coaching and developing department staff to foster engagement and loyalty.
• Drive customer service, product knowledge, and merchandising standards.
• Ensure policies, health & safety, and regulatory requirements are followed.
• Manage department budget, labour costs, forecasting, and cost control.
• Lead employee engagement initiatives and coordinate department operations.
• Oversee maintenance of equipment and drive continuous improvement.

Skills

Retail experience

Budget analysis

Communication skills

Microsoft Office Suite

Independent work

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Ready to start fresh?

The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

Here’s where you’ll have an impact:

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Demonstrate outstanding leadership while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

Policy/ Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by employees
• Ensure that Occupational Health & Safety, food safety, and other regulatory requirements and procedures are implemented and maintainedMaintain a thorough understanding of all relevant company programs and attend training as required

Financial

• Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
• Personal/ Professional Development
• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

What you bring to the table:

• Minimum 18 months of retail store experience, grocery experience preferred
• High School Diploma
• Full knowledge of total store and department operations
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Proficiency in Microsoft Office Suite
• Above average communication skills (oral and written)
• Ability to work independently in a fast-paced environment