Grocery Dept Lead & Customer Experience Coach

Walmart; Magog; On-site; CAD 23,000 - 32,000; Full time

Job summary

Walmart is seeking an Associate/Department Manager in Magog, QC to coordinate associates’ handheld terminal activities, maintain a stocked salesfloor, and assist customers with shopping needs. The role leads a team to plan and execute duties based on workload and traffic patterns.

The position involves providing excellent customer service, delegating tasks, monitoring price changes, and ensuring safety and cleanliness in the work environment. Must be 16 or older and able to work in Canada.

Qualifications

• Age – 16 or older

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Delegate, assist and follow-up on the completion of Customer Availability Process tasks - Section Work, Capping bins, Stocking picks.
• Delegate, assist and follow-up on the completion of price changes and feature sets.
• Delegate, assist and follow-up on modular completion in assigned area.
• Delegate and support with coverage in required areas on the salesfloor as needed, support with recovery and zoning activities.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Ensuring associate breaks are taken in accordance with coverage.
• Training, coaching and offering feedback to associates.

Job description

Walmart is seeking an Associate/Department Manager in Magog, QC to coordinate associates’ handheld terminal activities, maintain a stocked salesfloor, and assist customers with shopping needs. The role leads a team to plan and execute duties based on workload and traffic patterns.

The position involves providing excellent customer service, delegating tasks, monitoring price changes, and ensuring safety and cleanliness in the work environment. Must be 16 or older and able to work in Canada.