Graduate Studies Office Supervisor

University of Ottawa; Canada; On-site; CAD 96,000 - 121,000; Full time

Job summary

University of Ottawa is seeking a Graduate Studies Office Administrator to plan, organize, monitor and evaluate office processes supporting graduate studies from recruitment to graduation. You will provide front-line services, information, and manage files related to admissions, theses evaluations and scheduling to ensure timely graduation.

Reporting to the Manager of Undergraduate Studies Administration, you will develop methods to improve staff performance and service quality, and collaborate

Qualifications

• Knowledge of management principles normally acquired through university education, or equivalent experience.
• Knowledge of graduate programs and Faculty and University regulations.
• Experience managing academic operations (registration, admissions, scholarships, etc.).
• Experience analyzing academic records, interpreting and applying regulations and procedures and developing and implementing administrative policies and procedures.
• Experience in human resource management.
• Experience in project management.

Responsibilities

• Evaluate the operational impact of changes to administrative procedures, academic regulations and academic programs on the Graduate Studies Office and academic units.
• Provide recommendations on changes needed to improve the quality and effectiveness of academic services to the academic administrator.
• Oversee academic processes, from recruitment to graduation, in order to meet and maintain Faculty objectives related to admission, student retention and time to graduation while targeting high-quality candidates.
• Ensure the integrity of academic processes.
• Manage the Faculty's operational processes related to academic progress, such evaluation of master's and PhD theses, course and exam schedules, registration, course evaluations, graduation and assessment of academic performance (progress reports).
• Approve special requests governed by academic regulations or involving situations ranging from admission to graduation (deferred marks, program changes, changes to student status, late registration, etc.).
• Forward all complex cases involving exceptions to the administrator or vice-dean.

Skills

Customer service experience

Interpersonal communication

Strong organizational skills

Experience in project management

Experience in human resource mgmt

Experience analyzing academic records

Regulatory interpretation

Bilingual capability

University systems experience

Tools

uoCampus

Xtender

Talisma

Windows

Word processing

Spreadsheets

Databases

Email

Internet

Job description

University of Ottawa is seeking a Graduate Studies Office Administrator to plan, organize, monitor and evaluate office processes supporting graduate studies from recruitment to graduation. You will provide front-line services, information, and manage files related to admissions, theses evaluations and scheduling to ensure timely graduation.

Reporting to the Manager of Undergraduate Studies Administration, you will develop methods to improve staff performance and service quality, and collaborate