Graduate Student Services Clerk

Dalhousie University; Halifax; Hybrid; CAD 43,000 - 56,000; Full time

Job summary

An established industry player in education is seeking a Graduate Student Services Clerk to join its dynamic team. This role is pivotal in supporting graduate departments and enhancing student experiences at one of Canada's leading research universities. The successful candidate will engage with students and staff, manage records, and contribute to various projects and events. With a commitment to equity and diversity, the university fosters an inclusive environment where every contribution is valued. This is a fantastic opportunity for those looking to make a meaningful impact in the academic community while enjoying the flexibility of hybrid work arrangements.

Benefits

Defined Benefit Pension Plan

Health and Dental Plans

Health Spending Account

Employee and Family Assistance Program

Tuition Assistance Program

Qualifications

• 3-5 years of related work experience or equivalent training.
• Proficiency in MS Office and excellent communication skills.

Responsibilities

• Communicate with students and staff about registration and program policies.
• Process changes to ensure accuracy of student records in Banner.

Skills

Interpersonal Skills

Communication Skills

Time Management

Attention to Detail

Organizational Skills

Multi-tasking

Education

Business/Administrative Professional Diploma

Tools

MS Office (Word and Excel)

Banner

Job description

Salary $25.89 - $32.77 per hour ($43,754 - $55,384 per annum, 32.5 hours per week)

Classification: C5

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Dalhousie Faculty of Graduate Studies (FGS) is the premier Maritime location for advanced study with over 3,500 graduate students in a research-intensive environment who can choose from over 95 Master’s degrees and more than 45 Doctoral programs. Reporting to the Program Officer, the Graduate Student Services Clerk assists Graduate Studies in supporting graduate departments and providing exceptional student service.

Key Responsibilities

• Communicate with students, departmental staff, and administrative unit staff regarding policies and procedures related to registration, program status and deadlines.
• Process appropriate changes/recommendations to ensure accuracy of student records in Banner, including late registrations, program transfers, full- or part-time status updates, letters of permission, voluntary withdrawals, leaves of absence, and academic dismissals/reinstatements.
• In collaboration with the Program Officer, analyze and follow up with student-related reports, including lapsed registration and international tuition fee reports, and adjust student records accordingly.
• Prepare student confirmation of enrollment and confirmation of degree requirements met letters, and communicate with the student or their department to remedy issues prohibiting the completion of the letter.
• Provide clerical and data processing support to the Senior Thesis Clerk as a member of the thesis team to ensure timely approval of submissions in accordance with University deadlines.
• Assist with special projects or events such as orientation, convocation, and the three-minute thesis competition.

Note: The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

• Business/Administrative Professional diploma with approximately three to five years of related work experience (or equivalent combination of training and experience).
• Proficiency in MS Office (Word and Excel).
• Excellent interpersonal and communication (verbal and written) skills.
• Strong time management, attention to detail, multi-tasking, and organizational skills.

Assets

• Experience with Banner.
• Familiarity with university and academic regulations and processes.

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies, in particular:

• Self-Awareness & Professionalism
• Respect & Inclusion
• Adaptability
• Knowledge & Thinking Skills
• Communication

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program, and a tuition assistance program.

Application Consideration

Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.
We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above.

Documents Needed to Apply

• Résumé / Curriculum Vitae (CV)
• Cover Letter (optional)