Graduate Client-Facing Support Analyst - Fast-Paced Tech

Trayport; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Trayport in Toronto is seeking a Support Analyst to join our Application Support team. You will provide frontline, client-facing support for production environments, handling requests, configurations, and troubleshooting with a focus on timely resolution and quality service.

The role requires strong communication, problem-solving and time-management skills, with a hybrid work model (2-3 days in the office) based in Toronto.

Qualifications

• Proven experience delivering high-quality customer support in a fast-paced, client-facing environment.
• Strong problem-solving skills with the ability to prioritise and resolve technical issues.
• Excellent time management and multitasking abilities to balance requests while maintaining accuracy.
• Clear and professional communication, both written and verbal, with clients and internal teams.
• Degree or equivalent practical experience.

Responsibilities

• Provide frontline support to clients via phone and ticketing systems.
• Act as first point of contact for service requests, configuration changes, and troubleshooting issues.
• Investigate and resolve issues with clear, concise client communication.
• Process change requests to system configurations and permissions.
• Maintain accurate records of client interactions using internal tools.
• Collaborate with Technical Consultants and Product teams to escalate complex issues.

Skills

Customer support

Communication skills

Problem solving

Time management

Teamwork

Education

Bachelor's degree or equivalent

Tools

ServiceNow

SQL Server

TCP/IP basics

APIs

Monitoring tools

Job description

Trayport in Toronto is seeking a Support Analyst to join our Application Support team. You will provide frontline, client-facing support for production environments, handling requests, configurations, and troubleshooting with a focus on timely resolution and quality service.

The role requires strong communication, problem-solving and time-management skills, with a hybrid work model (2-3 days in the office) based in Toronto.