GPU Infrastructure Operations & Technical Sales Engineer

Open People Network (OPN); Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Arc Compute, based in Toronto, is seeking a Technical Operations Representative to oversee managed services and support technical sales for its GPU infrastructure. The role is roughly 50/50 between supervising the outsourced MSP and providing hands-on technical input to prospects; you are not performing day-to-day support, but ensuring the team delivers high-quality GPU-driven solutions.

You will bridge engineering and operations, drive performance reviews, contribute to architecture

Qualifications

• 3+ years in production infrastructure or tech-facing roles.
• Ability to be a technical authority in customer conversations.
• Strong analytical and troubleshooting mindset.
• Clear communication to technical and non-technical audiences.
• Organized and proactive with dual ops and sales responsibilities.

Responsibilities

• Act as technical lens on outsourced MSPs; review tickets and incidents.
• Monitor SLA compliance and push for fixes.
• Coordinate MSP capacity planning and health reviews.
• Maintain runbooks and SOPs for the MSP.
• Review system performance and drive improvements.
• Bridge engineering and outsourced operations.
• Support sales with technical deep-dives during evaluations.
• Lead architecture discussions: workload mapping and sizing.
• Present technical overviews of GPU turnkey offerings.
• Compare TCO/ROI of dedicated vs cloud GPU.
• Write technical sections of proposals.
• Explain cluster designs and deployment timelines to prospects.
• Participate in discovery calls and validation sessions.

Skills

Technical authority

Analytical mindset

Excellent communication

Organized and proactive

MSP coordination

Education

Bachelor's degree in Computer Science/Engineering or related field

Job description

Arc Compute, based in Toronto, is seeking a Technical Operations Representative to oversee managed services and support technical sales for its GPU infrastructure. The role is roughly 50/50 between supervising the outsourced MSP and providing hands-on technical input to prospects; you are not performing day-to-day support, but ensuring the team delivers high-quality GPU-driven solutions.

You will bridge engineering and operations, drive performance reviews, contribute to architecture