GP Receptionist

NHS; New Brunswick; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in New Brunswick is seeking a part-time Care Navigator to join their dedicated team. The ideal candidate will manage patient flow, triage calls, and maintain patient records. Applicants should have prior administrative experience and demonstrate flexibility and teamwork. The role requires effective communication and a commitment to providing high-quality patient care within a supportive environment. This position offers variable hours and may include job share opportunities.

Qualifications

• Prior administrative and receptionist experience is essential.
• Must maintain accuracy and confidentiality.
• Flexibility in adapting to new working patterns.

Responsibilities

• Manage patient flow at reception efficiently.
• Triage patient calls to appropriate services.
• Maintain accurate patient records.
• Provide administrative support to the clinical team.

Skills

Administration skills

Communication skills

Team player

Ability to work under pressure

Tools

EMIS

Job description

The Chislehurst Medical Partnership consists of two busy doctor's surgeries based in the heart of Chislehurst. We are looking to recruit a part-time care navigators to join our existing friendly, hardworking team.

We have recently reviewed the role of our receptionists and think that job title 'Care navigator' more appropriately reflects the scope of the role.

This shift will be based across both sites, please see below fixed shifts each week per vacancy.

Vacancy 1

• Monday 8am - 6.30pm
• Thursday 8am - 1pm
• Friday 8am - 4pm

= 28.5 hours per week

Would consider job share. Cover and additional shifts will be available each week. All shifts would be discussed and agreed prior to working.

As part of our recruitment process, candidates will be subject to a second stage interview in the form of a trial shift before an offer is made.

We are looking for someone who is motivated to provide the best service and;

• Recognises the importance of patient services and value every patient and their needs.
• Is positive about developing their own skills and abilities throughout the entire duration of their career.
• Committed to working together with the whole practice team to achieve the desired outcomes.
• Who will reflect upon their own performance, accept feedback and engage in development.

Main duties of the job

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.

• Taking calls from patients and discussing symptoms to triage their medical needs, actively signposting patients to the most appropriate service.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Making appointments on EMIS, by processing appointment requests for today, future appointments from patients.
• Dealing with patient enquiries efficiently and courteously.
• Provide administrative support to clinical team/practice team via tasks.
• Receiving specimens from patients.
• Keeping reception and working areas tidy, ensuring prescription paper is distributed to rooms as necessary daily and locking this away again at night.
• Regularly checking the reception email inbox
• Taking requests for home visits and ensure they are recorded and processed correctly.
• To offer general assistance to colleagues/practice team, communicating with the clinical team to complete requests and resolve problems.
• Maintain and manage patient records ensuring information is accurate.
• Safeguard patient privacy and confidentiality.
• Providing holiday and sickness cover.
• Open/close the practice as and when necessary ensuring the premises are prepared in readiness for the morning session.
• Anything else that is custom and practice to enable the smooth running of the Practice.

About us

We are dynamic, patient focused and high achieving partnership that strives to provide first class care for our 24,000 patients.

Our clinical system is EMIS which integrates with AccuRx to communicate with our patients. Home visiting is supported by our practice Paramedic and Advanced Nurse Practitioner who work alongside the Bromley Healthcare District Nursing team. We are part of a PCN which has several additional practitioners including Clinical Pharmacists, Social Prescribers, a Mental Health Practitioner, First Contact Physiotherapist and Paramedic.

Job responsibilities

JOB TITLE Care Navigator

We are looking for someone who is motivated to provide thebest service and;

• Recognisesthe importance of patient services and value every patient and their needs
• Ispositive about developing their own skills and abilities throughoutthe entire duration of their career
• Committedto working together with the whole practice team to achieve the desiredoutcomes
• Whowill reflect upon their own performance, accept feedback and engage indevelopment

REPORTING TO

Person Specification

Experience

• previous admin and reception experience
• accuracy
• team player
• be able to work in a pressurised environment
• be flexible to adapt to new working patterns
• Previous receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.