Government Services - IT Technician

EEPF; Quebec; On-site; CAD 55,000 - 75,000; Full time

Job summary

Cree Nation Government in Chisasibi is seeking an IT Technician to deliver end-user support, troubleshoot IT equipment, and manage accounts and peripherals. The role focuses on maintaining hardware, software, and network services while ensuring confidentiality and customer focus.

Ideal candidates will have a College Diploma in IT, 3–5 years of experience, and fluency in Cree/English; French is a plus. Travel may be required in a dynamic office setting.

Qualifications

• College diploma in computer sciences, information technology, or a related field.
• 3–5 years of relevant IT experience.
• Fluency in Cree and English; French is an asset.
• Customer-focused with strong communication and ability to maintain confidentiality.
• Proficient in Microsoft Office and basic IT support tools.

Responsibilities

• Respond to end users via the ticketing system and provide IT support.
• Install, monitor, maintain, and repair computers, printers and end-user peripherals.
• Analyze and resolve problems; escalate complex issues when needed.
• Coordinate with third-party suppliers to fix phone and Internet problems.
• Create and monitor user email accounts and manage access to resources.
• Maintain and configure telecommunication equipment and timekeeping devices.
• Provide basic training on software, web safety, printers and scanners.
• Provide IT support for meetings and conferences.

Skills

Customer-focused

Communication

Discretion

Detail-oriented

Work under pressure

Organizational skills

Problem solving

Education

College Diploma in Computer Sciences / IT

Tools

Microsoft Office 365

Job description

Location of Work: Chisasibi

Status: Permanent Full-time

Closing Date: September 15, 2026

Core Functions

The IT Technician is responsible for providing technical expertise for all Information Technology (IT) equipment and peripherals and providing technical support to end users, as well as identifying, analyzing, troubleshooting and resolving problems with the aim of eliminating recurrences.

Functional Responsibilities:

• Respond to end users in need (troubleshoot) through tickets entered in the Ticketing System.
• Provide end-user support such as software setup, monitoring, maintenance and repair of computers, printers, and end-user peripherals.
• Analyze and resolve problems, **escalate** complex problems the appropriate resource when required.
• Resolve issues and conflicts with third party suppliers to fix phone and Internet problems.
• Create and monitor user email accounts.
• Maintain and configure telecommunication equipment such as cellular phones and other devices.
• Ensure proper access to hardware and software resources (MS Office, productivity software, shared files, printers, scanner, computers, phones and business cellphones, etc.).
• Provide basic training and orientation for software, web safety and maintenance, printers and scanners.
• Maintain IP based telephone systems and timekeeping devices.
• Maintain accounts with various suppliers who provide services to the different departments.
• Report network failures, power outages as well as policy violations regarding the usage of computer systems and software.
• Provide technical support for meetings and conferences.

Other Responsibilities:

• Maintain up-to-date knowledge and skills in area(s) of responsibility.
• Perform other duties as required.

Qualifications

Education:

• College Diploma in Computer Sciences, Information Technology or a related field.

Experience:

• Three to five years of relevant work experience.

Language:

• Fluency in verbal Cree.
• Fluency in English.
• Fluency in French is an asset.

Knowledge and Abilities:

• Customer-focused and service-oriented.
• Proven ability to communicate effectively.
• Ability to be discreet and maintain confidentiality.
• Demonstrated attention to detail and accuracy.
• Demonstrated ability to work under pressure and to adapt to a changing environment.
• Organizational skills.
• Judgment and proven ability to problem-solve.
• Proficiency in Microsoft Office products including Office 365.

Additional Requirements:

• Typical office setting where there are no unusual physical demands.
• Willingness to travel occasionally.

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.