Government Services - IT Technician

Grand Council of the Crees (Eeyou Istchee)/Cree Nation Government; Chisasibi; On-site; CAD 52,000 - 70,000; Full time

Job summary

Grand Council of the Crees (Eeyou Istchee)/Cree Nation Government is hiring an IT Technician to provide expert support for IT equipment and end users in Chisasibi. You will troubleshoot, resolve IT incidents, and help prevent recurrences, with occasional travel to surrounding communities.

The role requires a college IT diploma and 3–5 years of relevant experience, fluency in Cree and English, and strong problem-solving skills. French is a plus; familiarity with MS Office 365 is beneficial.

Qualifications

• College diploma in IT or related field.
• 3–5 years of relevant IT support experience.
• Fluency in Cree and English; French is an asset.
• Willingness to travel occasionally.

Responsibilities

• Respond to end users via the Ticketing System.
• Provide end-user support for software setup, maintenance and repair of computers, printers, and end-user peripherals.
• Analyze and resolve problems; escalate complex issues when required.
• Resolve issues with third party suppliers to fix phone and Internet problems.
• Create and monitor user email accounts.
• Maintain and configure telecommunications equipment such as cellular phones and other devices.
• Ensure access to hardware and software resources (MS Office, shared files, printers, scanners, etc.).
• Provide basic training and orientation for software, web safety, printers and scanners.
• Maintain IP-based telephone systems and timekeeping devices.
• Maintain accounts with various suppliers.
• Report network failures and policy violations regarding usage of computer systems.

Skills

Customer-focused

Effective communication

Discretion and confidentiality

Attention to detail

Problem-solving

Under pressure adaptability

Organizational skills

Education

College Diploma in Computer Sciences, IT or related field

Tools

Microsoft Office 365

Job description

Core Functions

The IT Technician is responsible for providing technical expertise for all Information Technology (IT) equipment and peripherals and providing technical support to end users, as well as identifying, analyzing, troubleshooting and resolving problems with the aim of eliminating recurrences.

Location of Work

Chisasibi

Status

Permanent Full-time

Closing Date

September 15, 2026

Core Functions

The IT Technician is responsible for providing technical expertise for all Information Technology (IT) equipment and peripherals and providing technical support to end users, as well as identifying, analyzing, troubleshooting and resolving problems with the aim of eliminating recurrences.

Functional Responsibilities

• Respond to end users in need (troubleshoot) through tickets entered in the Ticketing System.
• Provide end-user support such as software setup, monitoring, maintenance and repair of computers, printers, and end-user peripherals.
• Analyze and resolve problems, elevate complex problems the appropriate resource when required.
• Resolve issues and conflicts with third party suppliers to fix phone and Internet problems.
• Create and monitor user email accounts.
• Maintain and configure telecommunication equipment such as cellular phones and other devices.
• Ensure proper access to hardware and software resources (MS Office, productivity software, shared files, printers, scanner, computers, phones and business cellphones, etc.).
• Provide basic training and orientation for software, web safety and maintenance, printers and scanners.
• Maintain IP based telephone systems and timekeeping devices.
• Maintain accounts with various suppliers who provide services to the different departments.
• Report network failures, power outages as well as policy violations regarding the usage of computer systems and software.
• Provide technical support for meetings and conferences.

Other Responsibilities

• Maintain up-to-date knowledge and skills in area(s) of responsibility.
• Perform other duties as required.

Qualifications

Education

• College Diploma in Computer Sciences, Information Technology or a related field.

Experience

• Three to five years of relevant work experience.

Language

• Fluency in verbal Cree.
• Fluency in English.
• Fluency in French is an asset.

Knowledge And Abilities

• Customer-focused and service-oriented.
• Proven ability to communicate effectively.
• Ability to be discreet and maintain confidentiality.
• Demonstrated attention to detail and accuracy.
• Demonstrated ability to work under pressure and to adapt to a changing environment.
• Organizational skills.
• Judgment and proven ability to problem-solve.
• Proficiency in Microsoft Office products including Office 365.

Additional Requirements

• Typical office setting where there are no unusual physical demands.
• Willingness to travel occasionally.

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.