Governance and Performance Specialist

City of Toronto; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Defined pension plan

Professional development opportunities

Job summary

The Toronto Transit Commission (TTC) is seeking a Governance & Performance Specialist to maintain procurement governance artefacts, develop dashboards, and deliver KPI reporting. You will coordinate training and support continuous improvement initiatives within PCM and across stakeholder groups.

Reporting to the Senior Manager, Governance & Performance, you'll drive changes such as transitions to SAP/SAP Ariba, ESG initiatives and related modernization efforts while ensuring policy

Qualifications

• University degree or college diploma in supply chain, business, public administration, or equivalent.
• Experience with change management and continuous improvement (Lean, Six Sigma) including data collection and stakeholder engagement.
• Experience maintaining policies, procedures, templates, forms and public-facing documents.
• Ability to manage projects, prioritize workload, and deliver on deadlines with attention to detail.
• Strong interpersonal and teamwork skills with professional communication.
• Proficiency with ERP systems for procurement & reporting (SAP/SAP Ariba or similar) and PowerBI; MS Office 365 incl Visio, PowerPoint, Excel.
• Ability to collect, validate, and interpret data for KPI development, dashboards and compliance reporting.
• Knowledge of OHRC and AODA accessibility requirements.

Responsibilities

• Execute day-to-day procurement governance artefacts and training materials.
• Develop dashboards and user guides; report KPI/statistical data (PowerBI).
• Coordinate staff and client training to support operational excellence.
• Lead change management and document processes; map processes and deliver communications.
• Collaborate with PCM staff, client groups and Commercial Management to align policies, reporting and training.
• Support transitions to SAP/SAP Ariba, ESG initiatives and other modernization efforts.

Skills

Analytical skills

PowerBI

Excel

Visio

PowerPoint

Microsoft 365

Education

University degree or college diploma in Supply Chain Management / Business / Public Administration

Tools

SAP/SAP Ariba

PowerBI

ERP systems

Microsoft Office 365

Job description

Career Opportunities: Governance and Performance Specialist (13456)

Requisition ID13456-Posted09/14/2026-Procurement and Category Management (20000714)-Governance & Performance (30000554)-Job Opportunity

Requisition ID: 13456
Number of Vacancies: 1
Department: Procurement and Category Management (20000714) - Governance & Performance (30000554)
Salary Information: $100,318.40 - $125,434.40
Pay Scale Group: 09SA (CAN/S/J/09SA)
Employment Type: Regular
New or Existing Vacancy : New (Hybrid)

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: September 14, 2026 Last Day to Apply: September 28, 2026

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

What You Will Do

Reporting to the Senior Manager, Governance & Performance, the incumbent is responsible for the day-to-day execution, coordination, and maintenance of procurement governance artefacts, training materials, and continuous improvement activities, including implementation of new technologies and programs that support PCM’s objectives and reporting functions.

This role supports governance over TTC’s standard public-facing tendering documents and internal procedural tools; develops and maintains dashboards and user guides, assists in the development and maintenance of KPI/statistical reporting (e.g. PowerBI); and coordinates staff and client training to support operational excellence.

The incumbent applies continuous improvement methodologies, conducts detailed process reviews, engages stakeholders, captures business processes and complies data for analysis, prepares documentation, including process maps, and delivers change management and communication materials for approved programs/projects (e.g., transition to SAP/SAP Ariba, ESG initiatives, and other modernization efforts).

The role partners closely with PCM staff, client groups, and counterparts in the Commercial Management Department to ensure policy, procedure, reporting, and training alignment, enabling efficient client-PCM business partnerships and improving service levels, compliance, and value

Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

Skills

Apply analytical skills

Use office technology, software and applications

Understand and apply administrative policies, processes, and procedures

Communicate in a variety of mediums

Plan and organize activities / projects to meet section and organizational goals

Create, document, and manage information and records

Demonstrate knowledge of the industry and / or sector

What Qualifications Do You Bring?

• Completion of a University degree or College diploma in Supply Chain Management, Business, Public Administration, or a related field, or an equivalent combination of education, training, and experience.
• Practical experience with change management and continuous improvement methodologies (Lean, Six Sigma), including resource planning, data collection, stakeholder engagement, process mapping, document preparation, options analysis, communications strategies, consensus building, creating job aids and training materials in a public sector or regulated environment.
• Experience maintaining and updating policies, procedures, templates, forms, and public-facing documents
• Demonstrated ability to manage projects and multiple tasks, prioritize workload, and deliver high-quality work within established timelines while maintaining strong attention to detail.
• Strong interpersonal and teamwork skills, including the ability to communicate professionally and collaborate effectively with colleagues, clients, and management.
• Proficiency with ERP systems used for procurement & reporting (e.g., SAP/SAP Ariba or similar, PowerBI), and demonstrated experience working with Microsoft Office 365, including Visio, PowerPoint and Excel (e.g., pivot tables, formulas, charts).
• Ability to collect, validate, and interpret data to support reporting needs, including KPI development, internal dashboards, and compliance reporting
• Must have or rapidly acquire a working knowledge of the Ontario Human Rights Code (OHRC) and Related Orders, including AODA accessibility requirements for employees and customers

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.