Program Manager Heath Services Program & Provider Effectiveness (HYBRID)

Workplace Safety and Insurance Board; Toronto; Hybrid; CAD 110,000 - 130,000; Full time

Job summary

An established industry player is seeking a Program Manager for Health Services to enhance the quality of care and operational effectiveness. In this hybrid role, you will lead program development, manage vendor relationships, and ensure quality outcomes for injured workers. This position offers a competitive salary and the chance to make a significant impact in the health services sector. Join a team committed to equity, diversity, and inclusion, where your contributions will be valued and recognized. If you are passionate about improving health recovery outcomes, this opportunity is perfect for you.

Benefits

Health and Dental Plan

Professional Development Opportunities

Flexible Work Arrangements

Qualifications

• Minimum 3 years experience in WSIB operations.
• Advanced knowledge of Quality Management preferred.

Responsibilities

• Lead program and quality management for health recovery and return to work.
• Manage vendor quality programs and evaluate service effectiveness.

Skills

Quality Management

Data Analysis

Program Development

Stakeholder Engagement

Education

University Degree in Health or Administration

Masters level in Quality Management

Job description

Program Manager Heath Services Program & Provider Effectiveness (HYBRID)

Location /

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca .

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Salary Grade: N09 From: $110,594.16

This is a temporary assignment up to 12 months.

Job Summary:

Support the Leadership in Health Services and the Claims Management Cluster by leading the Program and Quality Management of health and operations recovery, quality of life and return to work programs and services. Inform the development of strategic directions and innovations in program development.

Design and lead an effective vendor management quality program, including engaging and managing external vendors and providers to monitor, evaluate and innovate existing WSIB Operations programs.

Act as an expert resource internally across the organization on program related matters and provide expert advice, consultation and strategic direction on a broad range of initiative related to the development and evaluation of vendor and health care programs and services.

Major Responsibilities:

Program Development and Design
Support the development of strategies, programs, forms & plans as they relate to the provision of WSIB health and operations services to promote improved injured worker health recovery, quality of life and return to work outcomes

• Responsible for developing strategies and programs as they relate to Corporate or Divisional plans in support of the delivery of a wide range of health and operations services.
• Provide training material and key messages for internal and external communications.

Lead relationships with internal and external stakeholders and associations to develop programs effectively.

Quality Management and Program Evaluation
Overall responsibility for the Evaluation and Assurance of Clinical Quality in Health Care Services and Vendor Quality in Operations Vendor Services

• Develop, plan, implement and manage effective and timely interventions by all WSIB contracted (and non-contracted for Health) providers programs and providers, including responsibility for monitoring the financial impact and utilization of services.
  • Establish and coordinate the implementation of procedures, assign, coordinate and review projects, evaluations and programs.
  • Lead a team of a multidisciplinary team of clinical experts or contract manager experts in the auditing and evaluation of programs and services

Prepare reports and presentations including evaluation of clinical, and recovery, quality of life or return to work outcomes

External Client Engagement and Representation
Ensure the delivery of quality services that meets the needs of injured workers and WSIB standards, through a quality vendor management program. This includes:

• Develop and maintain effective relationships with contracted and non-contracted providers including health professional associations for health care programs.
• Lead collaborative working engagements to develop effective programs and solutions to address identified gaps or issues.
• Communicate with providers around quality outcomes of the programs and services to promote continuous improvement
  Coordinate changes to systems, processes and programs between WSIB and external providers and vendors.

Program Planning & Team Management
Plan, manage and control the activities of branch which includes annual planning of projects and priorities, identifying resource requirements, allocating work, recruiting of permanent and contracted employees, establishing performance objectives, conducting performance reviews, and providing guidance and feedback to staff. This includes:

• Provide technical expertise and direction to staff when required
  Identify and address barriers, inefficiencies and other issues to effective service delivery
  Participate as a member of the Branch’s management team in the development of branch goals and objectives in support of the divisional and corporate goals and objectives

1)Education requirements:

• University Degree in studies related to Health or Administration minimum
• Masters level and advanced knowledge of Quality Management and work Disability Management preferred

2)Experience:

Minimum Experience Required

• Broad understanding of WSIB operations gained from minimum 3 years experience in WSIB
• Knowledge of and experience in Quality Management & data analysis

Preferred Experience

• Previous Manager level experience within WSIB or public sector

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact [e-mail] . If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.

Please visit ourEDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [e-mail] .

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [e-mail] . The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.