Global Service & Field Operations Manager

Vtrfeedersolutions; Grimsby; Hybrid; CAD 108,000 - 132,000; Full time

Benefits offered by this job

Annual Bonus

Medical & Dental coverage

Health Spending Account

Safety shoes allowance

Hearing protection

Job summary

VTR Feeder Solutions is seeking an International Service Manager to lead the Parts & Service team from our Grimsby facility with frequent national and international travel. You will manage service coordinators, sales reps, and technicians, ensuring timely support across regions and customers.

The role requires at least 5 years in customer-facing/service coordination and team management, with strong CRM and MS Office skills. Competitive benefits and a dynamic manufacturing environment are offered.

Qualifications

• Minimum 5 years of verifiable experience in a similar customer-facing, service coordinator, or account management role required.
• Long term experience in a similar team-management role required.
• Post-secondary education in Business, Engineering, Manufacturing, or related field.
• Experience using CRM software to track customer details, correspondence, and project information.
• Strong knowledge of Microsoft Office programs, including Excel, Outlook, Word, and Teams.
• Exemplary customer service and demonstrated success in building and maintaining rapport with new and existing customers.

Responsibilities

• Oversee and coordinate service, maintenance, and repair calls across regions and countries.
• Lead and mentor Service team including coordinators, sales representatives, and technicians.
• Maintain regular communication with customers via phone and email.
• Generate service reports and share with management.
• Create and maintain a Service calendar and budgets for the department.
• Ensure proper documentation after international service trips and travel when required.

Skills

Leadership

Customer service

Communication

CRM software

Team management

Problem solving

Education

Post-secondary education in Business/Engineering/Manufacturing or related field

Tools

CRM software

Microsoft Office

Job description

VTR Feeder Solutions is seeking an International Service Manager to lead the Parts & Service team from our Grimsby facility with frequent national and international travel. You will manage service coordinators, sales reps, and technicians, ensuring timely support across regions and customers.

The role requires at least 5 years in customer-facing/service coordination and team management, with strong CRM and MS Office skills. Competitive benefits and a dynamic manufacturing environment are offered.