Global Service Desk Analyst - French Bilingual analyst

Long View Systems; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a French Bilingual Global Service Desk Analyst to join their Integrated Global Services team. This role involves providing tier I IT and communications support, ensuring service excellence across diverse regions. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a commitment to customer service. With a vibrant culture and comprehensive benefits from day one, this is a fantastic opportunity for those looking to make a difference in a collaborative environment.

Benefits

Comprehensive benefits from day one

Three weeks of vacation

Recognition programs

Qualifications

• 1+ years in technical support or help desk role.
• Fluent in French, both written and verbal.

Responsibilities

• Document customer issues in ticket management system.
• Analyze symptoms and resolve issues when possible.

Skills

Technical Support

Troubleshooting

Customer Service

French Language Skills

Job description

Global Service Desk Analyst - French Bilingual analyst

Join to apply for the Global Service Desk Analyst - French Bilingual analyst role at Long View Systems.

We are seeking a French Bilingual Global Service Desk Analyst to join our Integrated Global Services team, located in Calgary, Edmonton, Toronto, or the greater areas. In this role, you will support our clients by providing tier I IT and communications support, ensuring service excellence across diverse regions.

Responsibilities:

• Document customer issues in our ticket management system.
• Analyze symptoms, determine urgency, and resolve issues when possible.
• Escalate incidents to Tier II support when necessary and manage their lifecycle.
• Handle escalations internally and externally.
• Identify and suggest process improvements to enhance service delivery.

Qualifications:

• At least 1 year of experience in a technical support or help desk role.
• Fluent French language skills, both written and verbal.
• Strong troubleshooting skills and ability to resolve technical issues.
• Ability to manage high-pressure situations professionally.
• Excellent communication and customer service skills.
• Willingness to work evenings and weekends.

Preferred Skills:

• Understanding of ITIL Incident Management.
• ITIL certification or A+ Certification.

Additional Information:

Compensation: $23/hour.

Long View Systems offers a vibrant culture, comprehensive benefits from day one, three weeks of vacation, and recognition programs. We are committed to diversity, inclusion, and creating an equitable workplace.