Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Quebec; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading healthcare services company is seeking a Bilingual Clinical Support Specialist to provide patient support through various communication channels. This role offers opportunities for career advancement and a collaborative work environment, making a positive impact on patient satisfaction. Candidates should possess a university degree and relevant experience in pharmacy or nursing, along with strong communication skills.

Qualifications

• Minimum of 1 year of relevant experience in pharmacy, patient assistance, or nursing.
• Fluently bilingual in French and English.

Responsibilities

• Provide clinical support via telephone, email, and web-based communications.
• Deliver counseling and adherence support to patients.
• Coordinate various patient services and assist with administrative tasks.

Skills

Bilingual

Communication

Time Management

Education

University degree

Tools

Computer skills

Telecommunication skills

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and outcomes
- Bilingual position, enhancing communication with diverse populations
- Involvement in innovative patient support solutions

What to Expect (Job Responsibilities):
- Provide clinical support via telephone, email, and web-based communications to patients and healthcare professionals
- Deliver counseling and adherence support to patients according to pharmaceutical manufacturer requirements
- Manage call queues and respond to inquiries in accordance with established policies
- Report adverse events or reactions within specified timeframes
- Coordinate various patient services and assist with administrative tasks related to patient support programs

What is Required (Qualifications):
- University degree, including an active healthcare practitioner designation (nurse, pharmacist, etc.) preferred
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, or nursing
- Fluently bilingual in French and English
- Strong computer and telecommunication skills
- Ability to multitask and manage time effectively to meet client deadlines

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Knowledge of health insurance and pharmacy transactions
- Willingness to seek professional development opportunities
- Strong communication skills and excellent telephone etiquette

#HealthcareServices #PatientSupport #CareerOpportunity #BilingualJobs #ClinicalSupport

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