Global Security, Process Delivery Lead

RBC; Toronto; On-site; CAD 120,000 - 155,000; Full time

Benefits offered by this job

Total Rewards Program with bonuses

Flexible benefits

Stock options where applicable

Development coaching from leaders

Challenging work with growing account-

Collaborative, high-performing team

Job summary

RBC is seeking an experienced Agile Coach to drive transformational change across Global Security. You will mentor teams in sprint planning, implement Lean and Agile practices, and lead ceremonies to improve delivery and transparency.

You will guide the adoption of Agile processes, coach on Jira/Confluence usage, and help scale practices enterprise-wide while partnering with leadership and stakeholders.

Qualifications

• 7+ years applying Scrum and Kanban principles to drive team success
• Hands-on experience with Confluence, Jira, and Kanban and training teams to optimize these tools
• Degree or Diploma in Computer Science, Business Administration, or transferable field

Responsibilities

• Coach teams on sprint planning, Agile implementation and ongoing coaching
• Guide teams in adopting Agile and Lean principles for continuous improvement
• Lead and support core Agile ceremonies (daily standups, sprint planning, reviews, retrospectives)
• Evaluate and improve Agile processes, tools, and practices for scalability
• Collaborate with teams to develop and implement effective solutions
• Train and guide teams on Jira usage and reporting
• Design and implement Kanban boards aligned with team workflows
• Bridge Confluence and Kanban to link documentation and tasks

Skills

Agile methodology

Agile product development

Agile software development

Change management

Coaching others

Collaboration

Communication

Decision making

Facilitation

Time management

Education

Degree or Diploma in Computer Science, Business Administration, or related field

Tools

Confluence

Jira

Kanban

Job description

Job Description

The Agile Coach serves as a transformative leader and catalyst for change, collaborating with decision-makers, teams, and stakeholders across Global Security . This role focuses on enhancing value delivery, proactively addressing risks and obstacles, and cultivating an environment of transparency and continuous improvement. By embodying and advocating for Agile principles, the Agile Coach leverages strong communication and facilitation skills to thoughtfully challenge assumptions and decisions, even those from senior leadership, to drive meaningful progress

What will you do?

• Coach teams with sprint planning and Agile implementation, as well as provide ongoing Agile coaching support
• Guide teams in adopting and advancing Agile and Lean principles through the application of best practices, fostering a culture of continuous improvement and efficiency.
• Lead and support core Agile ceremonies, including daily standups, sprint planning, sprint reviews, and sprint retrospectives, to ensure alignment and continuous improvement.
• Continuously evaluate and provide constructive feedback on Agile processes, procedures, and tools to enhance adoption, efficiency, and alignment with organizational goals. Recommend improvements to ensure seamless integration and scalability of Agile practices
• Collaborate with teams to develop and implement effective solutions, ensuring sustained performance and alignment with Agile goals
• Train and guide teams on effective Jira usage, including board customization, issue prioritization, and reporting, to enhance transparency and collaboration
• Design and implement Kanban boards in alignment with team workflows, ensuring visual clarity for work in progress, limits, cycle time tracking, and bottleneck identification. Coach teams on optimizing flow efficiency and continuous delivery
• Bridge Confluence and Kanban tools to link documentation, decisions, and actionable tasks, enabling seamless traceability from planning to execution. Guide teams on best practices and optimization techniques

What do you need to succeed?

• 7+ years of experience as a Scrum Master or Agile Coach, consistently applying Scrum and Kanban principles, practices, and methodologies to drive team success and process excellence
• 7+ years of hands‑on experience with Confluence, Jira, and Kanban, including proven expertise in training and guiding teams to optimize these tools for Agile workflows. Must demonstrate deep proficiency on best practices
• Degree or Diploma in Computer Science, Business Administration, or a transferable field (Information Systems, Engineering, or Strategic Management)
• Proven expertise with Agile coaching, effectively establishing continuous delivery channels, and empowering Agile transformations across enterprise‑scale initiatives. Demonstrated ability to elevate Agile methodologies at the organizational level, driving efficiency and cultural adoption
• Strong capability to guide teams on effectively managing and prioritizing backlogs to ensure alignment with business goals
• Experience training teams on creating, editing, and organizing pages for sprint planning, retrospectives, and knowledge sharing in Confluence
• Excellent technical and business acumen, must be comfortable presenting to a broad range of stakeholders

Nice to have:

• Certified Scrum Master / Agile Practitioner
• Change Management certification
• Previous banking experience
• PMP

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work and take on progressively greater accountabilities

#LI-POST
#TECHPJ

Job Skills

Agile Methodology, Agile Product Development, Agile Software Development, Change Management, Coaching Others, Collaboration, Communication, Decision Making, Facilitation, Time Management

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-06

Application Deadline:

2026-08-27

Note** : **Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.