Global Pathways Leader, Employee Lifecycle

Manulife; Waterloo; Hybrid; CAD 130,000 - 241,000; Full time

Job summary

Manulife in Waterloo, Ontario seeks an AVP, Global People Services – Pathways to set global strategy for colleague lifecycle events, including onboarding, job changes, transfers, leaves, exits, and more, balancing enterprise standards with local requirements.

You will lead global delivery, set standards, manage risks, and drive digital tools and AI to improve efficiency while maintaining discretion for executive and confidential matters.

Qualifications

• Significant leadership experience in global HR operations and transformation.
• Strong knowledge of colleague lifecycle events, payroll, benefits, and compliance.
• Ability to set strategy, design operating models, and drive scalable outcomes.

Responsibilities

• Define the global Pathways strategy, operating model, service standards, and decision rights.
• Lead global delivery of high‑volume, complex colleague transitions with accuracy and compliance.
• Establish governance for executive, VIP, confidential, and business‑critical cases.
• Advise senior stakeholders on priorities, risks, and actions; influence cross‑functional teams.
• Drive digital tools, automation, and AI to simplify and scale lifecycle processes.

Skills

Global HR operations leadership

Colleague lifecycle administration

HR transformation in complex orgs

Job description

Manulife in Waterloo, Ontario seeks an AVP, Global People Services – Pathways to set global strategy for colleague lifecycle events, including onboarding, job changes, transfers, leaves, exits, and more, balancing enterprise standards with local requirements.

You will lead global delivery, set standards, manage risks, and drive digital tools and AI to improve efficiency while maintaining discretion for executive and confidential matters.