Manager, Operational Foundations Virtual, Ontario Business Development

Thumbtack; Canada; Remote; CAD 121,000 - 156,000; Full time

Benefits offered by this job

Paid time off

Remote work stipend

Professional development stipend

Parental leave support

Thumbtack Bucks stipend

Job summary

Thumbtack seeks a Manager, Operational Foundations to lead the Partnerships Operations team, owning onboarding, integrations, partner finance, reporting, and internal tooling. You will manage a globally distributed team of three to four people across the U.S.

and the Philippines, driving scalable processes. You’ll partner with Product and Engineering to remove blockers, improve APIs, and turn recurring issues into scalable solutions and insights, while setting a strong automation strategy across

Qualifications

• 5+ years in partnership operations or related fields.
• 2+ years of people management experience.
• Experience designing onboarding or support processes with clear workflows and SLAs.
• Technical fluency with APIs, integrations, and business systems.
• Experience building tooling across Salesforce, Salesloft, ticketing, or AI workflows.
• Strong analytical and program-management skills.
• Clear, influential communication with ownership mindset.

Responsibilities

• Own developer and partner onboarding from application to launch with criteria, SLAs and ownership.
• Improve onboarding performance by tracking time-to-launch and bottlenecks.
• Lead integration support and establish escalation paths with Product/Engineering.
• Scale the partner experience with a knowledge base and self-service resources.
• Translate ticket and performance data into roadmap input for Product/Engineering.
• Own BD tooling strategy for Salesforce, Salesloft, tickets, dashboards, AI workflows.
• Lead and develop a globally distributed team across onboarding, integration, finance, and reporting.

Skills

Partnership operations

People management

Onboarding processes

APIs & integrations

Automation strategies

Data analysis & PM

Clear communication

Tools

Salesforce

Salesloft

Ticketing systems

AI-enabled workflows

Job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day‑to‑day, we lead high‑priority strategic initiatives and early‑stage pilots that don't fit neatly into existing lanes, coordinate cross‑functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

Hear from

Joey

“I feel both totally supported and genuinely challenged, but my team also fosters a culture with values that truly resonate with who I am.”

Joey

Partnerships Success Manager

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner‑facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high‑impact player‑coach role for a systems‑minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

• Own developer and partner onboarding: Lead the end‑to‑end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
• Improve onboarding performance: Track application‑to‑launch time, conversion, drop‑off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
• Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
• Scale the support experience: Build a knowledge base and self‑serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
• Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
• Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI‑enabled workflows that improve visibility and scale the organization without linear headcount growth.
• Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

• 5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
• 2+ years of people‑management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
• Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
• Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
• Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI‑enabled workflows.
• Strong analytical and program‑management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
• Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low‑ego approach to leadership and collaboration.

Expected salary ranges

• For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) rangefor the role is currently $120,700.00 - $156,200.00.

Supporting you at work and beyond

In addition to our virtual‑first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company‑wide holidays each year, including a week‑long end‑of‑year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set‑up and more. We also provide cell phone and Wi‑Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one‑on‑one financial guidance from a financial wellness provider.

Thumbtack Bucks

$450 USD/CAD quarterly stipend to book a pro on Thumbtack for virtual or in‑person services — anything from home care services to planning a child’s birthday party and beyond.

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*Access varies based on location, team, and role.