Global Operations Systems Lead — Travel & Data Excellence

CO_100 G Adventures Inc (Canada); Toronto; On-site; CAD 41,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Additional days off on birthday

Vacation time

Parental leave

Employee recognition program

Learning and growth opportunities

Employee resource groups

Location-based benefits

Job summary

G Adventures is seeking a Global Operational Systems Coordinator to govern and improve global operational systems and processes. You will support cross-functional collaboration, drive system efficiency, and ensure data accuracy across regional offices.

Travel to offices may be involved for training and alignment. Join a vibrant team focused on delivering high-quality service and continuous improvement, with opportunities to engage in global projects and incident response while supporting local

Qualifications

• Superior attention to detail and accuracy.
• Driven and motivated by a fast-paced environment, with a willingness to learn and be challenged.
• Positive attitude and the desire to be part of a close-knit and effective team.
• Exceptional written and oral communication skills.
• Advanced organizational, time management and problem solving skills.
• Ability to work independently with initiative and the confidence to make decisions.
• Ability to adapt to an environment that is subject to constant change.
• Solid knowledge of the travel industry.
• Travel experience, ideally including having been on a G Adventures trip or other similar form of group travel.
• An understanding of, and commitment to great customer service.
• Understanding of, and identification with, G Adventures’ Core Values

Responsibilities

• Provide governance and maintenance of Operational systems and process to ensure Local Ops consistently follow global process
• Responsible for the quality and integrity of data in our reservations system
• Coordinate product changes in reservations system as well as passenger notifications of any changes, working closely with Product and Customer Solutions
• Provide support to field operational offices including CEO Managers and CEOs, proactively find efficiencies in systems and process
• Coordinate emergency and last minute bookings and customer information in conjunction with local offices
• Opportunity to visit our global reservations offices in conjunction with a familiarization trip, in order to provide training while also job-shadowing to ensure global consistency
• Work closely with the Product department throughout the year to ensure new + changed tours are accurately updated in our systems
• Be a primary liaison between all stakeholders during critical incidents
• Provide superior service in issue resolution to both our Sales team and worldwide local offices
• Respond to reservations system inquiries and action necessary system maintenance
• Conduct regular reviews of all existing product and systems content
• Collaborate on larger projects with various stakeholders to consistently improve the Operations team and business experience

Skills

Attention to detail

Fast-paced environment

Team collaboration

Written and verbal communication

Organization and time management

Problem solving

Change adaptability

Travel industry knowledge

Job description

G Adventures is seeking a Global Operational Systems Coordinator to govern and improve global operational systems and processes. You will support cross-functional collaboration, drive system efficiency, and ensure data accuracy across regional offices.

Travel to offices may be involved for training and alignment. Join a vibrant team focused on delivering high-quality service and continuous improvement, with opportunities to engage in global projects and incident response while supporting local