Global Operational Systems Coordinator

G Adventures; Canada; On-site; CAD 41,000 - 54,000; Full time

Benefits offered by this job

Competitive Total Rewards Package

Exclusive travel perks

Vacation time

Job summary

G Adventures is seeking a Global Operational Systems Coordinator to govern and improve global systems and processes across regional offices. You will support end‑users, drive data quality in the reservations system and coordinate product changes with Product and Customer Solutions.

The role emphasizes cross‑functional collaboration, training initiatives and strong customer service while aligning with global standards and ensuring consistent, high‑quality service delivery.

Qualifications

• Superior attention to detail and accuracy.
• Exceptional written and oral communication skills.
• Ability to work independently with initiative and the confidence to make decisions.
• Ability to adapt to an environment that is subject to constant change.
• Solid knowledge of the travel industry.
• Travel experience, ideally including having been on a G Adventures trip or other similar form of group travel.
• An understanding of, and commitment to great customer service.
• Understanding of, and identification with, G Adventures’ Core Values.

Responsibilities

• Provide governance and maintenance of Operational systems and process to ensure Local Ops consistently follow global process.
• Responsible for the quality and integrity of data in our reservations system.
• Coordinate product changes in reservations system as well as passenger notifications of any changes, working closely with Product and Customer Solutions.
• Provide support to field operational offices including CEO Managers and CEOs, proactively find efficiencies in systems and process.
• Coordinate emergency and last minute bookings and customer information in conjunction with local offices.
• Opportunity to visit our global reservations offices in conjunction with a familiarization trip, in order to provide training while also job-shadowing to ensure global consistency.
• Work closely with the Product department throughout the year to ensure new + changed tours are accurately updated in our systems.
• Be a primary liaison between all stakeholders during critical incidents.
• Provide superior service in issue resolution to both our Sales team and worldwide local offices.
• Respond to reservations system inquiries and action necessary system maintenance.
• Conduct regular reviews of all existing product and systems content.
• Collaborate on larger projects with various stakeholders to consistently improve the Operations team and business experience.

Skills

Attention to detail

Communication skills

Independent work

Adaptability

Travel industry knowledge

Customer service mindset

Problem solving

Data governance

Job description

About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non‑stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one‑of‑a‑kind bunch excited to produce top‑notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

The Global Operational Systems Coordinator is responsible for ensuring the governance, integrity and continuous improvement of global operational systems and processes. This role supports cross‑functional collaboration, drives system efficiency and ensures alignment with global standards across regional offices. By coordinating system updates, supporting end‑users and leading training initiatives, the role ensures consistency, data accuracy and high‑quality service delivery across the company.

What You’ll Be Doing:

• Provide governance and maintenance of Operational systems and process to ensure Local Ops consistently follow global process
• Responsible for the quality and integrity of data in our reservations system
• Coordinate product changes in reservations system as well as passenger notifications of any changes, working closely with Product and Customer Solutions
• Provide support to field operational offices including CEO Managers and CEOs, proactively find efficiencies in systems and process
• Coordinate emergency and last minute bookings and customer information in conjunction with local offices
• Opportunity to visit our global reservations offices in conjunction with a familiarization trip, in order to provide training while also job‑shadowing to ensure global consistency
• Work closely with the Product department throughout the year to ensure new + changed tours are accurately updated in our systems
• Be a primary liaison between all stakeholders during critical incidents
• Provide superior service in issue resolution to both our Sales team and worldwide local offices
• Respond to reservations system inquiries and action necessary system maintenance
• Conduct regular reviews of all existing product and systems content
• Collaborate on larger projects with various stakeholders to consistently improve the Operations team and business experience

Desired Skills and Experience:

• Superior attention to detail and accuracy
• Driven and motivated by a fast‑paced environment, with a willingness to learn and be challenged
• Positive attitude and the desire to be part of a close‑knit and effective team
• Exceptional written and oral communication skills
• Advanced organizational, time management and problem solving skills
• Ability to work independently with initiative and the confidence to make decisions
• Ability to adapt to an environment that is subject to constant change
• Thorough, analytical and systematic thought processes
• Solid knowledge of the travel industry
• Travel experience, ideally including having been on a G Adventures trip or other similar form of group travel
• An understanding of, and commitment to great customer service
• Understanding of, and identification with, G Adventures’ Core Values

Base Salary Hiring Range: $41,000 - $54,000 annually

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups
• *Applicable based on location*

Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non‑stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one‑of‑a‑kind bunch excited to produce top‑notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.