Global Operations Systems Lead

G Adventures; Canada; On-site; CAD 41,000 - 54,000; Full time

Benefits offered by this job

Competitive Total Rewards Package

Exclusive travel perks

Vacation time

Job summary

G Adventures is seeking a Global Operational Systems Coordinator to govern and improve global systems and processes across regional offices. You will support end‑users, drive data quality in the reservations system and coordinate product changes with Product and Customer Solutions.

The role emphasizes cross‑functional collaboration, training initiatives and strong customer service while aligning with global standards and ensuring consistent, high‑quality service delivery.

Qualifications

• Superior attention to detail and accuracy.
• Exceptional written and oral communication skills.
• Ability to work independently with initiative and the confidence to make decisions.
• Ability to adapt to an environment that is subject to constant change.
• Solid knowledge of the travel industry.
• Travel experience, ideally including having been on a G Adventures trip or other similar form of group travel.
• An understanding of, and commitment to great customer service.
• Understanding of, and identification with, G Adventures’ Core Values.

Responsibilities

• Provide governance and maintenance of Operational systems and process to ensure Local Ops consistently follow global process.
• Responsible for the quality and integrity of data in our reservations system.
• Coordinate product changes in reservations system as well as passenger notifications of any changes, working closely with Product and Customer Solutions.
• Provide support to field operational offices including CEO Managers and CEOs, proactively find efficiencies in systems and process.
• Coordinate emergency and last minute bookings and customer information in conjunction with local offices.
• Opportunity to visit our global reservations offices in conjunction with a familiarization trip, in order to provide training while also job-shadowing to ensure global consistency.
• Work closely with the Product department throughout the year to ensure new + changed tours are accurately updated in our systems.
• Be a primary liaison between all stakeholders during critical incidents.
• Provide superior service in issue resolution to both our Sales team and worldwide local offices.
• Respond to reservations system inquiries and action necessary system maintenance.
• Conduct regular reviews of all existing product and systems content.
• Collaborate on larger projects with various stakeholders to consistently improve the Operations team and business experience.

Skills

Attention to detail

Communication skills

Independent work

Adaptability

Travel industry knowledge

Customer service mindset

Problem solving

Data governance

Job description

G Adventures is seeking a Global Operational Systems Coordinator to govern and improve global systems and processes across regional offices. You will support end‑users, drive data quality in the reservations system and coordinate product changes with Product and Customer Solutions.

The role emphasizes cross‑functional collaboration, training initiatives and strong customer service while aligning with global standards and ensuring consistent, high‑quality service delivery.