Global Operations Scheduler & Programs Lead

AXON Networks; Toronto; On-site; CAD 83,000 - 110,000; Part time

Job summary

AXON Networks seeks an Operations Program Manager to coordinate global operational activities for customers, services and technical teams. You will maintain an authoritative calendar and drive activities from intake to closure with clear milestones and ownership.

You will align Support, NOC, DevOps and Engineering resources, ensuring readiness, escalation handling and transparent communication with customers and leadership.

Qualifications

• 7+ years of program or project management experience, including coordinating technical operations, cloud, network, SaaS or production-service activities.
• Demonstrated ownership of complex cross-functional schedules involving external customers and multiple internal technical teams.
• Experience maintaining integrated plans, global calendars, resource forecasts, dependencies, risk registers, decisions, action logs and executive status reporting.
• Strong understanding of production change, maintenance, deployment or release coordination, including readiness, implementation, validation, rollback and closure.
• Ability to understand technical dependencies and ask effective questions across cloud services, infrastructure, software, networks and device operations without needing to be the technical implementer.
• Exceptional written and verbal communication with the judgment to tailor updates for customers, executives, program managers and technical responders.
• Proven ability to influence without authority, resolve competing priorities, and escalate constructively with evidence and options.
• Strong organization and attention to detail across concurrent activities, regions and time zones.

Responsibilities

• Own the integrated schedule and coordination process for planned operational activities across regions, customers, services and technical teams.
• Maintain a single authoritative calendar showing activity windows, customer commitments, resources, dependencies and readiness status.
• Drive activities from intake through readiness, execution, validation, handoff and closure with clear milestones and owners.
• Coordinate with Support, NOC, SRE, DevOps, Engineering and other teams without taking over their technical decisions.
• Provide leaders, customers and delivery teams with timely visibility into forward schedule, capacity constraints, risks and outcomes.
• Publish forward-looking views (24hr / 7-day / 30-day / quarterly) by customer, region, service and team.
• Identify required skills/coverage from multiple teams for each activity and secure commitments.

Skills

Program management

Cross-functional coordination

Stakeholder communication

Risk management

Planning & scheduling

Education

Bachelor's degree in business, engineering, information technology or related field

Tools

Jira

Jira Service Management

Confluence

Smartsheet

Microsoft Project

Monday.com

Asana

Job description

AXON Networks seeks an Operations Program Manager to coordinate global operational activities for customers, services and technical teams. You will maintain an authoritative calendar and drive activities from intake to closure with clear milestones and ownership.

You will align Support, NOC, DevOps and Engineering resources, ensuring readiness, escalation handling and transparent communication with customers and leadership.