Global Major Incident Leader (24/7)

DXC Technology Morocco; Quebec; On-site; CAD 110,000 - 140,000; Full time

Job summary

DXC Technology is seeking a Major Incident Manager to lead 24/7 Global Command Center incident restorations for a major customer with a track record of success. You will drive restoration activities, engage technical teams and service providers, and ensure timely communications and reporting across 160+ locations globally.

You will continuously improve processes, governance, and documentation, tracking KPIs for 2026.

Qualifications

• 5+ years in a similar role.
• 5+ years with infrastructure technologies in large-scale environments.
• Experience with ITIL processes in ITSM ecosystems.
• B.S. or B.A. preferred, or equivalent work experience.
• ITIL Foundation certification required.

Responsibilities

• Acknowledge escalated incident tickets from Command Center.
• Gather information from user reports.
• Review major incident classifications with stakeholders.
• Lead major incident bridge calls and coordinate actions.
• Provide timely updates to GCC leadership.
• Document incident timeline and actions in ITSM and AAR/RCA.
• Aim to resolve P1 incidents within 4 hours and drive post-incident reviews.

Skills

ITIL ITSM knowledge

ITSM tool proficiency

Technical analysis

Communication skills

Time management

Team orientation

Problem solving

Adaptability

Stakeholder collaboration

Initiative

Education

Bachelor's degree or equivalent

Tools

ITSM tool

Job description

DXC Technology is seeking a Major Incident Manager to lead 24/7 Global Command Center incident restorations for a major customer with a track record of success. You will drive restoration activities, engage technical teams and service providers, and ensure timely communications and reporting across 160+ locations globally.

You will continuously improve processes, governance, and documentation, tracking KPIs for 2026.