Global Logistics & Supply Chain Coordinator

JAM Industries; Baie-D'Urfé; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and/or附

RRSP / 401(k) matching

Flexible work arrangements

Casual, collaborative environment

Employee discounts

Job summary

JAM Industries in Baie-D’Urfé, QC, is seeking a seasoned Supply Chain Coordinator to support inbound logistics, ensure accurate data, coordinate shipments, and drive process improvements within our logistics framework.

You will manage bookings, customs, KPIs, SOPs, and collaborate with internal teams and external partners to resolve issues, while maintaining excellent customer service and adherence to Incoterms 2020.

Qualifications

• College diploma or bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Minimum 5 years’ experience in logistics/traffic coordination (international shipments preferred).
• Familiarity with ERP systems (Oracle/JD Edwards) and Fresh Service.
• Working knowledge of Incoterms 2020.
• Experience with customs regulations (Canada and USA) is an asset.

Responsibilities

• Handle shipments from booking to receipt in JAM Inbound Management system, including customs, ocean, and other transport modes.
• Analyze lead time performance and report on goods in transit (weekly/monthly).
• Support building and maintaining logistics SOPs with internal clients, suppliers, and other departments.
• Fulfill logistics KPIs and dashboards; manage reporting for internal and external clients.
• Prepare and confirm document packages for customs clearance; communicate and follow up with customs brokers and forwarders.
• Review and validate freight costs; resolve receiving issues and claims with warehouse and transport companies.
• Ensure shipping methods comply with local, state, federal, and international regulations.
• Collaborate with internal teams and external partners to resolve shipment-related issues.
• Propose and implement solutions for difficult or unexpected transportation situations.
• Support process improvements and participate in logistics meetings.
• Ensure strong customer service and maintain close working relationships with clients and carriers.
• Track and trace shipments daily; receipt of shipments in ERP system.
• Audit customs invoices for accuracy and support duty drawback applications.
• Improve internal systems and procedures on an ongoing basis.

Skills

Bilingual English/French

Communication

Analytical skills

Teamwork

Remote work capability

Education

College diploma in SCM/Logistics

Bachelor’s degree in Business/Logistics

Tools

Oracle/JD Edwards

Fresh Service

Excel

Microsoft Office 365

Job description

JAM Industries in Baie-D’Urfé, QC, is seeking a seasoned Supply Chain Coordinator to support inbound logistics, ensure accurate data, coordinate shipments, and drive process improvements within our logistics framework.

You will manage bookings, customs, KPIs, SOPs, and collaborate with internal teams and external partners to resolve issues, while maintaining excellent customer service and adherence to Incoterms 2020.