Global Application Security Risk Manager

PwC; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a leading firm in cybersecurity as a Global Application Security Risk Manager at PwC, where you'll address business issues with a team of problem solvers. Your role includes reviewing tickets, collaborating with teams, and utilizing your security knowledge to ensure client satisfaction and project efficiency. With strong organizational skills and a strategic mindset, you will play a crucial part in safeguarding sensitive information and enhancing operational effectiveness.

Qualifications

• Experience in a customer-facing role.
• Knowledge or experience with security assessments and risk management.
• Desired certifications include CISSP, CISM, CISA, CCSK, CCSP, CRISC.

Responsibilities

• Review and validate tickets for inconsistencies before customer discussions.
• Collaborate with teams to define review approaches and manage calls.
• Maintain dashboards and report on metrics.

Skills

Customer service skills

Strong organizational skills

Self-awareness

Knowledge of security policies

Analytical skills

Effective communication

Strategic thinking

Problem-solving skills

Job description

At PwC, our cybersecurity team focuses on protecting organizations from cyber threats using advanced technologies and strategies. They identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. Those in information security at PwC work to protect data and systems through risk assessments, security audits, and implementing robust security measures, ensuring confidentiality, integrity, and availability of information assets for clients.

Risk Managers communicate risk assessment outcomes effectively, support ideation activities, facilitate meetings, and gather information from various teams. They also review tickets for inconsistencies, manage ERV calls, collaborate with Risk Reviewers to define review approaches, maintain dashboards, report on metrics, and act on pending items promptly. They assist in creating issues and mitigation plans, track ticket progress, and manage interactions with other NIS teams. They present problems as opportunities and escalate issues when necessary.

Meaningful work you'll be part of

As a Global Application Security Risk Manager, you'll work with a team of problem solvers to address business issues, deliver high-quality client service, and improve operational efficiency. Responsibilities include:

1. Review tickets for inconsistencies and talking points before ERV calls and initial customer conversations.
2. Validate tickets, associated tasks, SDD information, and manage ERV calls.
3. Collaborate with Risk Reviewers to understand questionable items and define review approaches.
4. Review previous tickets, including upstream and downstream relationships, and discuss inconsistencies.
5. Maintain a dashboard of ticket statuses and report on metrics upon request.
6. Participate in team calls and ideation exercises, communicating effectively with seniors and stakeholders.
7. Review related CRS and SRT tasks and manage calls when needed.
8. Assist with creating issues and mitigation plans.
9. Track ticket progress and coordinate with NIS teams such as Global Workspace, m365, Third Party Risk Mgmt., Splunk, and others.

Experiences and skills you'll use to solve

• Customer service skills to enhance client experience.
• Strong organizational and time management skills.
• Self-awareness and quick learning ability.
• Knowledge of security policies and standards.
• Ability to assess control compliance and review documentation analytically.
• Ability to evaluate complex data and extract relevant facts.
• Effective communication with customers and internal teams.
• Strong problem-solving, organizational, and strategic thinking skills.
• Ability to manage multiple projects and teams.
• Desired certifications: CISSP, CISM, CISA, CCSK, CCSP, CRISC.

Why you'll love PwC

We empower our people to make a difference. Using the latest technology, you'll be part of diverse teams helping clients build trust and achieve outcomes. We support your career growth with competitive pay, benefits, and flexible programs. Learn more about our application process and rewards at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges the lands of Indigenous Peoples and commits to allyship, equity, and inclusion. We provide accommodations throughout the employment process to ensure everyone can participate fully.