Senior Manager, Risk Operations - Payments and Fraud

Scribd Inc; Toronto; On-site; CAD 115,000 - 162,000; Full time

Job summary

Scribd Inc is looking for a Sr. Manager of Risk Operations specializing in Payments and Fraud to lead a critical team in managing payments risk. The role involves strategic leadership, cross-departmental collaboration, and proactive risk management to enhance business outcomes within a dynamic tech environment.

Benefits

Healthcare Insurance Coverage (100% paid for employees)

12 weeks paid parental leave

Flexible Sick Time

Free subscription to Scribd

Onboarding stipend for home office peripherals

Quarterly stipend for Wellness, WiFi, etc.

Qualifications

• 6+ years experience in Payments Risk or related fields.
• 1+ year of people management experience required.
• Experience with chargeback programs and dispute strategies.

Responsibilities

• Lead Risk Operations analysts managing payments risk and fraud.
• Monitor and reduce chargeback rates, manage vendor relationships.
• Collaborate with Product, Analytics, and Finance teams.

Skills

Payments Risk

Fraud Prevention

Risk Operations

Analytical Skills

Communication

Strategic Thinking

Tools

SQL

Databricks

Looker

Job description

At Scribd (pronounced "scribbed"), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products : Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It's through our flexible work benefit, Scribd Flex, that employees - in partnership with their manager - can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees, regardless of their location.

So what are we looking for in new team members? Well, we hire for "GRIT". The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here's what that means for you : we're looking for someone who showcases the ability to set and achieve G oals, achieve R esults within their job responsibilities, contribute I nnovative ideas and solutions, and positively influence the broader T eam through collaboration and attitude.

About the team and role

The Risk Operations team at Scribd plays a critical role in protecting the business by managing payments and fraud risk, to reduce costs while also driving customer and business value. As Sr. Manager of Risk Operations, Payments & Fraud , you will be key to helping us build a world-class, cross-functional payments team. This role is not a Product Manager, but must work like one - collaborating across departments, navigating complexity, and delivering impact. You'll go beyond reactive risk mitigation - to proactive risk management that also improves business outcomes. This role is for a strategic operator who can create clarity, connect dots across teams, and embed risk thinking into how Scribd builds and scales.

You will / Responsibilities / What you will do

You will lead a small but mighty team of Risk Operations analysts. This team owns payments risk and fraud operations across the following key areas, while partnering closely with Product, Analytics, and Finance teams :

• Monitor and reduce chargeback rates across processors
• Design and manage dispute strategies to improve win rates
• Manage vendor relationships and stay ahead of regulatory changes
• Analyze fraud trends and key risk metrics
• Implement and improve fraud rules in partnership with analytics and vendors
• Lead fraud related investigations (including card testing attacks and content fraud)

Payments Optimization Support

• Partner with Product, Analytics, Finance to monitor and improve payment processor performance
• Support onboarding and optimization of new payment tools and vendors
• Help future-proof the payments platform against fraud, risk, and cost inefficiencies

Cross-Functional Risk Insights & Integration

• Drive visibility with dashboards, reporting, and regular updates to executive leadership
• Effectively prioritize risks, issues, and incidents
• Advocate for feature needs and preventative improvements with Product

You Have / We're looking for / Requirements

• 6+ years experience in Payments Risk, Fraud Prevention, Risk Operations, or related fields
• A player-coach - you will be expected to make strong individual contributions, with also actively coaching and developing two analysts to elevate overall team performance
• Strong expertise managing chargeback programs and dispute strategies
• Hands-on experience optimizing fraud rules and using risk software and tools
• Knowledge of global payments ecosystems, with experience navigating payments fraud and chargebacks in international markets and optimizing payment processor performance
• Strong analytical skills, with ability to define key metrics, track trends, and drive data-backed decisions
• Skilled cross-functional operator who can partner with and connect dots across Product, Analytics, Finance, Engineering, Legal, and Operations
• Strategic thinker who can also execute, balancing long-term planning with tactical action
• Excellent communication skills - you can present clearly and concisely to executives and translate complex topics into actionable insights
• Experience working in subscription, consumer tech, and / or marketplace environments
• 1+ year of people management experience is required

Ideally, you have / Bonus points

• Experience with SQL, Databricks, and / or Looker

At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States.

In the state of California, the reasonably expected salary range is between $132,000 [minimum salary in our lowest geographic market within California] to $175,000 [maximum salary in our highest geographic market within California].

In the United States, outside of California, the reasonably expected salary range is between $115,000 [minimum salary in our lowest US geographic market outside of California] to $166,500 [maximum salary in our highest US geographic market outside of California].

In Canada, the reasonably expected salary range is between $115,000 CAD [minimum salary in our lowest geographic market] to $161,250 CAD [maximum salary in our highest geographic market].

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Are you currently based in a location where Scribd is able to employ you?

Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance :

United States :

Atlanta | Austin | Boston | Dallas | Denver | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.

Benefits, Perks, and Wellbeing at Scribd

• Benefits / perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.
• Healthcare Insurance Coverage (Medical / Dental / Vision) : 100% paid for employees
• 12 weeks paid parental leave
• Short-term / long-term disability plans
• 401k / RSP matching
• Onboarding stipend for home office peripherals + accessories
• Quarterly stipend for Wellness, WiFi, etc.
• Mental Health support & resources
• Free subscription to Scribd + gift memberships for friends & family
• Vacation & Personal Days
• Paid Holidays (+ winter break)
• Flexible Sick Time
• Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.

Access to AI Tools : We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.

Want to learn more about life at Scribd? www.linkedin.com / company / scribd / life

We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing [emailprotected] about the need for adjustments at any point in the interview process.

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.

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