Global AI-Enabled Managed Services Director

Dayforce; Toronto; Hybrid; CAD 190,000 - 270,000; Full time

Job summary

Dayforce is seeking a Senior Director, Managed Operations to lead a global Managed Services and Operations function. You will oversee onboarding, payroll operations, tax & compliance, benefits, customer support, and shared services across regions, while building a customer-centric and scalable operation.

This role requires strategic thinking, leadership, and a track record of driving AI-enabled transformations, automation, and continuous improvement to deliver measurable customer outcomes and

Qualifications

• Proven ability to drive AI-enabled transformation and process re-engineering with focus on customer outcomes.
• Experience leading large service organizations and managing global teams.
• Strong financial acumen and ability to develop operating plans and budgets.

Responsibilities

• Lead the Managed Services organization across onboarding, payroll operations, tax & compliance, benefits, customer support, and shared services.
• Develop and execute long-term strategy for AI transformation, automation, and scalable operations.
• Build relationships with customers and internal stakeholders to influence decisions and improve service delivery.
• Drive performance governance, risk management, and continuous improvement across regions.

Skills

AI transformation

Operational excellence

Leadership

Cross-functional collaboration

Strategic thinking

Job description

Dayforce is seeking a Senior Director, Managed Operations to lead a global Managed Services and Operations function. You will oversee onboarding, payroll operations, tax & compliance, benefits, customer support, and shared services across regions, while building a customer-centric and scalable operation.

This role requires strategic thinking, leadership, and a track record of driving AI-enabled transformations, automation, and continuous improvement to deliver measurable customer outcomes and