Gifts of Hope Scheduler - Temporary

The Salvation Army in Canada; Kelowna; On-site; CAD 25,000 - 31,000; Full time

Job summary

The Salvation Army Gifts of Hope Program Scheduler assists individuals and families seeking aid, handling intake, eligibility assessments and registration using Link2Feed and Microsoft Excel. You will document essential information and support referrals while maintaining confidentiality and program integrity.

Minimum qualifications include a high school diploma; a two-year diploma in social services is preferred. A valid BC license or equivalent and reliable transportation are assets.

Qualifications

• Completion of high school is required.
• Two-year diploma in social services preferred.
• Alternative education/experience may be considered.

Responsibilities

• Assist in intake assessments and registration for Gifts of Hope participants.
• Verify eligibility and cross-check with agencies to avoid duplication of service.
• Record information in the Link2Feed case management database.
• Maintain the registration process and prepare statistical data.
• Provide referrals for additional support needs and follow up as needed.
• Represent the organization professionally and uphold policy compliance.

Skills

Attention to detail

Problem solving

Interpersonal skills

Data entry

Education

High school diploma

Diploma in Social Services

Tools

Link2Feed

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

The Christmas Gifts of Hope Program Scheduler assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Gifts of Hope Program.

RESPONSIBILITIES And Accountabilities

• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Assists in the initial intake assessments and registration of participants into the Gifts of Hope program.
• Screens applicants assuring they meet the required means test as well as cross checking with other agencies to verify there is no duplication of service.
• Record all essential information into the case management database Link2Feed.
• Assist in updating and maintaining the registration process.
• Collects, organizes and prepares statistical data and other program information either through Link2Feed or Microsoft Excel.
• Assure there is follow up of telephone and email inquiries.
• Assist with referrals for additional support needs that arise in the registration process.
• Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries.
• To be open to praying with individuals as requested.
• To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Casework Manager with reference to additional program partnering opportunities.
• Adhere to the policies and procedures of The Salvation Army in all aspects
• Represent the organization in a professional manner and ensure the efficient and professional operation of the Gifts of Hope program registration process.

Working Conditions

• This is a temporary contract position: hours will be varied based on program needs.
• Some flexibility in scheduling is expected, some weekend and evening work may be required.
• Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in corps settings.
• This position provides direct service to the community and will support people from a diverse range of backgrounds and histories.
• The ability to lift/move up to 20 lbs.
• Some travel should be anticipated.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of high school.
• Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker is an asset.
• Alternative combinations of education and experience may be considered.

Experience And Skilled Knowledge Requirements

• Minimum of one (1) year of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting.
• Knowledge of community-based resources is required and experience networking with government and social service agencies.
• Experience with program facilitation, administrative duties, and program development.
• Experience with community development considered an asset
• Hold a valid BC Class “5” drivers licence, own vehcile and insurance and provide a copy of a driver’s abtract for review and veritifcation that is satisfactory to The Salvation Army, in its sole discrection.

Skills And Capabilities (examples Provided Below)

• Display competence in developing and maintaining appropriate participant relationships and interagency relations
• Attention to detail, problem solving and analytical skills.
• Proficient computer skills in all aspects of Microsoft Office.
• Ability to enter data and perform statistical analysis efficiently and accurately.
• Ability to deal effectively with the public, government, business leaders and professionals.
• A team player: ability to work in a compassionate, respectful, active, responsible, and non-judgmental manner and independently.
• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Self-motivated – Able to plan work activities and priorities associated with each participant.
• Driven – Advocates, supports, and motivates participants.
• Relationship building – demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, participants, and other staff.
• Problem solving – creates action plans to help break down barriers to achieving participant goals.
• Participant centered – willingness to listen and learn from each participant with compassion and dignity.
• Organizational commitment – understanding and ability to uphold the ethical and social norms of the organization.
• Communication – strong written, verbal, and interpersonal communications skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening as required.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Ability and willingness to provide First Aid/CPR and Non-Violent Crisis Intervention Certifications is an asset.

Compensation

The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.