Online Registration – System Tech Support Caseworker Temporary

The Salvation Army Canada and Bermuda Territory; Vancouver; On-site; CAD 25,000 - 32,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory in Vancouver is seeking a Systems Technical Support Caseworker to support the Boundless Vancouver Christmas Toy shop by processing online registrations for families receiving toys and hampers. 35 hrs/wk, Mon-Fri 8:30am-4:00pm, in-office.

You will create online forms on WordPress, manage scheduling, and process registrations in Link2Feed, while maintaining confidentiality and providing empathetic, culturally aware service to families in a busy team

Qualifications

• High school diploma or higher.
• Willingness to support The Salvation Army's mission.
• Experience with non-profit is an asset.
• Proficient with WordPress, Ninja Forms, Mailchimp and Link2Feed.
• Ability to maintain confidentiality.

Responsibilities

• Create and manage online form accessible on WordPress for family registrations.
• Troubleshoot issues with Caseworker in collaboration.
• Create appointment scheduling integrating forms, database and schedules.
• Process online applications in Link2Feed and share registrations with casework team.
• Evaluate applications for the Christmas program according to criteria.
• Record essential information into the Link2Feed database.
• Assist in maintaining client files.
• Maintain confidentiality and professional conduct in a busy team.
• Understand and be sensitive to cultural differences.
• Demonstrate empathy and tact with families.
• Perform other related duties as assigned.

Skills

Communication

Organization

Teamwork

Team player

Customer service

Flexibility

Confidentiality

Background checks

Education

High school diploma or higher

Tools

Microsoft Office

Ninja Forms

WordPress

Mailchimp

Link2Feed

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

Boundless Vancouver organizes The Christmas Toy shop which includes both the collection and distribution of toys and Christmas hampers. The Systems Technical Support Caseworker works to support the frontline team through processing online registrations for families who are the recipients of toys and Christmas hampers.

Hours of Work

• 35 hrs/wk.
• Monday to Friday, 8:30am to 4:00pm

RESPONSIBILITIES:

• Create and manage online form that can be accessed on our WordPress website, enabling families to register online.
• Troubleshoot promptly when problems or issues arise, in collaboration with the Caseworker.
• Create scheduling for appointments which integrates forms, database, and caseworker schedules.
• Process online applications through the casework database (Link2Feed) and provide registrations to casework team in a clear and timely fashion.
• Evaluate and process applications for our Christmas program according to registration criteria.
• Record all essential information into the database (Link2Feed).
• Assist in the maintenance of client files as directed.
• Work in a busy environment and in a team setting with a calm and positive attitude.
• Maintain confidentiality and keep accurate client files and statistical records.
• Ability to understand and be sensitive to cultural differences.
• Demonstrate empathy and concern for families with respect, assertiveness, and tact.
• Perform other related duties as assigned.

Working Conditions:

• The incumbent’s work environment is typically in the community ministries office and community.
• The job incumbent may be exposed to the risk of minor harm, injury, or illnesses due to:
• Physical attacks by others (i.e., violent/aggressive person).
• Exposure to infectious diseases.
• Other potentially dangerous situations.

HEALTH & SAFETY:

• Background check consent
• A clear vulnerable sector screening
• Non-violent Crisis Intervention training
• Health & Safety training

Education and Experience Qualifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Alternative combination of education and experience may be considered.

Education, Qualifications and Certifications:

• The successful job applicant will have completed a high school diploma or higher level of education.

NOTE: An alternative level of education and experience may be acceptable.

• Up to three (3) months of prior related experience, including experience working with multi-barriered neighbours.

Experience and Skilled Knowledge Requirements

• Experience with a non-profit organization is an asset.
• Proficient computer skills and familiarity with Microsoft Office, Ninja Forms, WordPress, Mailchimp and Link2Feed.

Skills and Capabilities

• Strong communication skills – oral and written.
• Organizational skills – scheduling, time management, prioritizing tasks.
• Team mindset.
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.