Gift Shop Supervisor & Heritage Programmer

Trondek; Dawson City; On-site; CAD 70,000 - 77,000; Full time

Job summary

Tr’ondëk Hwëch’in is seeking a Gift Shop Supervisor & Heritage Programmer to join the Heritage Department in Dawson City, Yukon. This permanent role combines guest services with cultural programming to educate visitors and empower citizens.

You will deliver heritage programs, host site visits, manage retail operations including a Square POS, and ensure a welcoming environment that honors Tr’ondëk Hwëch’in culture and language while promoting pride and knowledge.

Qualifications

• Minimum Grade 12 education or equivalent experience.
• Experience in public speaking and customer service.
• Knowledge and experience in traditional / contemporary life ways and values of Tr’ondëk Hwëch’in.
• Passion for history, culture, traditions, language and service is essential.
• Good oral, written, research and communication skills.
• Experience providing customer service in a retail or similar operation, cashier skills, basic office skills.
• Experience operating a point-of-sale cash and inventory system especially Square Builder.
• Ability to take on projects, problem solve and multi-task.

Responsibilities

• Deliver heritage programs and host visits in a positive environment for citizens, visitors and employees.
• Provide excellence in customer care to all visitors.
• Create and maintain a welcoming, respectful atmosphere reflecting Tr’ondëk Hwëch’in culture and language.
• Manage retail operations, including POS and inventory, ensuring accuracy and efficiency.
• Take on projects, solve problems, and effectively multi-task to support department goals.

Skills

Public speaking

Customer service

Cultural knowledge - Tr’ondëk Hwëch’in

Communication

Multi-tasking

Office basics

Cashier experience

Retail experience

Problem solving

Education

Grade 12 or equivalent

Tools

Square Builder POS

Job description

EMPLOYMENT OPPORTUNITY

OPEN TO THE PUBLIC WITH PREFERENCE TO TH CITIZENS

Competition #: 2026-07-003

Gift Shop Supervisor & Heritage Programmer - Permanent

Department: Heritage

Location: Trʼondëk Hwëchʼin Offices – Dawson, YT

Posting Date: July 9, 2026

Standard Hours Bi-Weekly: 75

Start Date: Immediately

Salary: Level 5 Step 1 ($72,969.00 annually)

Closing Date: Until Filled

Under the supervision of the Dänojà Zho Manager, the Gift Shop Supervisor & Heritage Programmer serves as an ambassador for Tr’ondëk Hwëch’in citizens and enhances cultural awareness, identity, and pride, while providing excellence in customer care to all visitors. The primary objective for this role is to deliver heritage programs and host visits in a positive environment where citizens, visitors, and employees feel welcomed and respected while enjoying an atmosphere of support, inspiration, and education.

An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term, or auxiliary on-call vacancies within the same department and classification based on the organizational needs by going the next highest ranked candidate until the eligibility list expires.

Essential Qualifications:

• Minimum grade 12 education or equivalent experience in related fields.

• Experience in public speaking and customer service.

• Knowledge and experience in traditional / contemporary life ways and values of Tr’ondëk Hwëch’in.

• Passion for history, culture, traditions, language and service is essential.

• Good oral, written, research and communication skills.

• Experience providing customer service in a retail or similar operation, cashier skills, basic office skills.

• Experience operating a point-of-sale cash and inventory system especially Square Builder.

• Ability to take on projects, problem solve and multi-task.

Conditions of Employment:

• Criminal Records Check with vulnerable sector screening.

• Standard First Aid certification (or willingness to obtain within first 3 months).

• Valid Class 5 Driver’s License with clear driver abstract.

• TH101 cultural awareness training.

A detailed job description is available upon request.

Phone: [phone] Send inquiries to: [e-mail]

Mail: Tr’ondëkHwëch’inGovernment, P.O. Box 599, Dawson City, Yukon, Y0B 1G0

Physical Location: 1242 Front Street, Dawson City, Yukon

We thank all applicants, but only those selected for further consideration will be contacted.

To work together, to speak with one voice and to serveTr’ondëkHwëch’inCitizens

inthe pursuit of a strong, healthy, and united future.