GIC Operations Specialist (Hybrid)

Fidelity Canada; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

RRSP contribution

Job summary

Fidelity Canada is seeking a GIC Administrator to ensure accurate and timely processing of Guaranteed Investment Certificate transactions. You will support settlements, servicing, and reconciliation activities while delivering exceptional service to clients, advisors, issuers, and internal partners.

This hybrid role operates from 483 Bay Street in Toronto through late 2026, with an office relocation to Mississauga later.

Qualifications

• Foundational knowledge of GICs and related settlements.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Customer-focused with problem-solving mindset.
• Strong organizational skills and ability to manage competing priorities.
• Advanced Excel skills (VLOOKUP, pivot tables).

Responsibilities

• Review and validate daily GIC order activity.
• Process GIC settlements and wire payments through CDS.
• Enter and maintain GIC purchase orders.
• Reconcile commissions and ensure timely distribution to clients and advisors.
• Process corrections, cancellations, entitlements, and maturity payments.
• Support GIC issuer onboarding and ongoing servicing activities.
• Resolve inquiries with internal and external stakeholders.
• Identify opportunities to improve processes and efficiency.

Skills

GIC knowledge

Attention to detail

Verbal communication

Written communication

Time management

Independent work

Education

Post-secondary education

Tools

Excel

Job description

Fidelity Canada is seeking a GIC Administrator to ensure accurate and timely processing of Guaranteed Investment Certificate transactions. You will support settlements, servicing, and reconciliation activities while delivering exceptional service to clients, advisors, issuers, and internal partners.

This hybrid role operates from 483 Bay Street in Toronto through late 2026, with an office relocation to Mississauga later.