Operations Representative

Fidelity Canada; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

RRSP contribution

Job summary

Fidelity Canada is seeking a GIC Administrator to ensure accurate and timely processing of Guaranteed Investment Certificate transactions. You will support settlements, servicing, and reconciliation activities while delivering exceptional service to clients, advisors, issuers, and internal partners.

This hybrid role operates from 483 Bay Street in Toronto through late 2026, with an office relocation to Mississauga later.

Qualifications

• Foundational knowledge of GICs and related settlements.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Customer-focused with problem-solving mindset.
• Strong organizational skills and ability to manage competing priorities.
• Advanced Excel skills (VLOOKUP, pivot tables).

Responsibilities

• Review and validate daily GIC order activity.
• Process GIC settlements and wire payments through CDS.
• Enter and maintain GIC purchase orders.
• Reconcile commissions and ensure timely distribution to clients and advisors.
• Process corrections, cancellations, entitlements, and maturity payments.
• Support GIC issuer onboarding and ongoing servicing activities.
• Resolve inquiries with internal and external stakeholders.
• Identify opportunities to improve processes and efficiency.

Skills

GIC knowledge

Attention to detail

Verbal communication

Written communication

Time management

Independent work

Education

Post-secondary education

Tools

Excel

Job description

Job Description

Notes

• You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
• Current work authorization for Canada is required for all openings.

Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit Fidelity Clearing Canada.

How You’ll Make an Impact

As a GIC Administrator, you play an important role in ensuring the accurate and timely processing of Guaranteed Investment Certificate transactions. You support operational excellence across settlements, servicing, and reconciliation activities while delivering exceptional service to clients, advisors, issuers, and internal partners.

Key Accountabilities

• Review and validate daily GIC order activity.
• Process GIC settlements and wire payments through CDS.
• Enter and maintain GIC purchase orders.
• Reconcile commissions and ensure timely distribution to clients and advisors.
• Process corrections, cancellations, entitlements, and maturity payments.
• Support GIC issuer onboarding and ongoing servicing activities.
• Resolve inquiries and provide exceptional service to internal and external stakeholders.
• Identify opportunities to improve processes and operational efficiency.

What We Are Looking For

Experience

• Minimum 2 years of experience in a brokerage or financial services environment.
• Direct experience supporting GIC products is considered an asset.

Education

• Completion of post‑secondary education or equivalent experience.

The Expertise You Bring

• Foundational knowledge of Guaranteed Investment Certificates (GICs).
• Strong attention to detail with a focus on accuracy and quality.
• Excellent verbal and written communication skills.
• Customer‑focused with strong problem‑solving skills.
• Strong organizational skills and the ability to manage competing priorities.
• Advanced Microsoft Excel skills, including VLOOKUPs, pivot tables, and related functions.
• Ability to work independently and collaborate effectively with a broader team.
• Continuous improvement mindset with a passion for finding better ways to work.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $45,000 to $60,000 , based on experience and qualifications.
• RRSP Contribution : After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process as well as an AI screening tool that assists in screening and assessing applications. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

Canada’s Top 100 Employers

• Greater Toronto’s Top Employers
• Canada’s Top Family-Friendly Employers
• Canada’s Top Employers for Young People

Great Place To Work® Certified

• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today’s Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) - Best Place To Work

• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team