Gestionnaire immobilier / Property Manager

BGO; Laval; On-site; CAD 70,000 - 110,000; Full time

Job summary

BGO is seeking an experienced Residential Property Manager to lead operations of a new residential community in Laval, QC. You will drive resident experience, lead high-performing teams, manage budgets, and oversee leasing strategies and capital projects.

You will balance customer service, people leadership, and operational excellence to deliver strong business results in a fast-paced environment.

Qualifications

• 7+ years of related experience in residential property management or hospitality.
• Experience leading a team.
• College or University education in business or hospitality would be an asset.
• Knowledge of laws, legislation and rights concerning resident/landlord relations.

Responsibilities

• Customer Service & Resident Relations: Address resident inquiries, concerns and emergencies; promote satisfaction and renewals.
• Property Operations: Oversee daily property management, maintenance, inspections, contracts, and compliance.
• Staff Leadership & Development: Supervise, train, coach, and evaluate site staff while maintaining high standards.
• Financial Management: Manage budgets, revenue, expenses, reports, rent collection, arrears, and purchasing.
• Leasing & Revenue Growth: Oversee applications, leases, renewals, pricing, and revenue opportunities.
• Maintenance & Capital Projects: Coordinate maintenance, capital improvements, and safety in collaboration with teams.
• Compliance & Health & Safety: Ensure adherence to laws, policies, procedures, and safety requirements.
• Sustainability & Community: Promote energy efficiency and community initiatives.

Skills

Resident relations

Team leadership

Budget management

Compliance knowledge

Education

College education in business or hospitality

University education in business or hospitality (asset)

Tools

MS Word

Excel

Outlook

Yardi

Job description

Property Manager

Laval, QC

The Opportunity

Are you a people-first leader who thrives in a fast-paced environment? We're looking for an experienced Residential Property Manager to lead the operations of a new residential community while delivering an exceptional experience for residents, developing high-performing teams, and driving strong business results.

You’ll oversee every aspect of the property's performance, from resident experience and team leadership to financial management, leasing strategy, maintenance, and capital projects.

If you’re a strategic leader who enjoys balancing customer service, people leadership, and operational excellence, this is the opportunity to make a meaningful impact.

What You Will Do

• Customer Service & Resident Relations: Address resident inquiries, concerns, complaints, and emergencies; promote resident satisfaction, retention, lease renewals, community engagement, and positive online reviews.
• Property Operations: Oversee daily property management, building maintenance, inspections, repairs, service contracts, and compliance with company standards.
• Staff Leadership & Development: Supervise, train, coach, and evaluate site staff while maintaining high service and performance standards.
• Financial Management: Manage property budgets, revenue, expenses, financial reports, rent collection, arrears, and cost-effective purchasing practices.
• Leasing & Revenue Growth: Oversee resident applications, lease agreements, rent increases, renewals, market surveys, rental pricing, and additional revenue opportunities.
• Maintenance & Capital Projects: Coordinate preventative maintenance, capital improvements, contractor performance, and building safety in collaboration with technical teams.
• Compliance, Health & Safety: Ensure adherence to applicable legislation, company policies, emergency procedures, fire safety standards, and contractor safety requirements.
• Sustainability & Community: Promote energy efficiency, environmental responsibility, sustainable building practices, and resident and staff community initiatives.

Key Qualifications

Who You Are

• Experience: 7+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
• Education: A College or University education in a business or hospitality field would be considered an asset.
• Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel and Outlook; knowledge of Yardi an asset.
• Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations.

Other Skills And Behaviours

• Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate.
• Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
• Availability: Flexibility in hours to ensure availability for move-in-move-outs, trades and rent collection. Ability to handle emergencies occurring after regular office hours.
• Relationship/Leadership Skills: Ability to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public.
• Police Clearance – A criminal verification check is required for employment.

Who We Are

BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world’s leading financial services organizations.

Why join us

At BGO, you’ll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You’ll work in a supportive, team-oriented environment with access to ongoing learning, mentorship, and professional development opportunities to help you grow your career.