Gestionnaire de comptes clés/Key Account Manager

The Stevens Company Limited; Quebec; On-site; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Extended health and dental plans

Life insurance

Career development

Opportunities for advancement

Job summary

The Stevens Company Limited is seeking a proactive Key Account Manager to lead strategic healthcare accounts and collaborations with GPOs such as CAG and Sante Quebec. You will craft multi-year plans, align cross-functional teams, and drive contract value while ensuring quality, cost efficiency, and patient outcomes.

Based in Canada, you will build executive relationships, participate in RFP/RFI processes, and deliver data-driven insights to grow opportunities across product portfolios while

Qualifications

• University degree in business, life sciences or management, or equivalent industry experience.
• 3–5 years of experience in medical devices, diagnostics or healthcare distribution.
• Valid driver’s license and passport; travel as required.
• Up-to-date immunizations as required by client sites or applicable law.

Responsibilities

• Manage the strategic relationships with CAG, Sante Quebec and key member accounts as the primary commercial contact.
• Manage Acute key accounts and strategic accounts.
• Develop and execute multi-year strategic account plans to drive growth and contract adoption.
• Lead the full contract life cycle, including participation in RFP/RFI responses, negotiations, award, implementation, and renewals across the relevant product portfolio to maximize contract value and compliance.
• Analyze GPO and member-level data to identify risks, opportunities, and actionable insights.
• Align sales, clinical, and distribution teams to ensure alignment on GPO strategies and pull-through messages.
• Build strong executive-level relationships to advance cost, quality, and clinical outcome objectives.
• Lead regular business reviews to report on performance, compliance, and strategic priorities.
• Support contracting processes, evaluations, trials, and participation in industry events.
• Resolve escalated issues promptly to maintain high customer satisfaction.
• Maintain expert knowledge of assigned product categories, market trends, and competitive dynamics.
• Ensure all account activities meet company policies, healthcare standards, and contractual requirements.
• Deliver accurate reporting performance, forecasts, and key risks/opportunities.
• Achieve assigned sales, compliance, and strategic objectives.

Skills

Effective communication

Customer service

Microsoft Office

Attention to detail

Cross-functional collaboration

Independent worker

Presentation skills

Education

Bachelor’s degree in business, life sciences or management

Tools

Microsoft Office

Job description

Qualifications

Join Our Team

Here at Stevens, we are more than just a leading Canadian medical supply distributor—we are driven by purpose. Our mission is to bring innovative, top quality, affordable products, and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day.

Position Overview

The Key Account Manager (KAM) plays a critical role in managing strategic healthcare accounts (GPO), including CAG, Sante Quebec and other designated partners. This position is responsible for maximizing contract value, driving member adoption, and ensuring our solutions align with healthcare providers’ goals for cost efficiency, quality improvement, and patient outcomes. The KAM will develop multi-year strategic plans, foster executive relationships, and leverage data-driven insights to identify growth opportunities. Success requires collaboration across internal teams and healthcare stakeholders to deliver compliant, innovative solutions that improve care delivery.

Responsibilities

Under the supervision of the Director of Sales or designate, the duties and responsibilities of the Key Account Manager include, but are not limited to, the following:

• Manage the strategic relationships with CAG, Sante Quebec and key member accounts as the primary commercial contact.


• Manage Acute key accounts and strategic accounts.


• Develop and execute multi‑year strategic account plans to drive growth and contract adoption.


• Lead the full contract life cycle, including participation in the RFP/RFI responses, negotiations, award, implementation, and renewals across the relevant product portfolio to maximize contract value and compliance.


• Analyze GPO and member‑level data to identify risks, opportunities, and actionable insights.


• Align sales, clinical, and distribution teams to ensure alignment on GPO strategies and pull-through messages.


• Build strong executive‑level relationships to advance cost, quality, and clinical outcome objectives.


• Lead regular business reviews to report on performance, compliance, and strategic priorities.


• Support contracting processes, evaluations, trials, and participation in industry events.


• Resolve escalated issues promptly to maintain high customer satisfaction.


• Maintain expert knowledge of assigned product categories, market trends, and competitive dynamics.


• Ensure all account activities meet company policies, healthcare standards, and contractual requirements.


• Deliver accurate reporting performance, forecasts, and key risks/opportunities.


• Achieve assigned sales, compliance, and strategic objectives.

Qualifications

• University degree in a related field (business, life sciences, management) or equivalent industry experience.


• 3–5 years of experience in medical devices, diagnostics or healthcare distribution.


• Valid driver’s license and passport, with the ability to travel as required.


• Up-to-date immunizations as required by client sites or applicable law.

Knowledge and Skills

• Effective communication skills (written and verbal), with confidence in presentations and negotiations.


• Proven ability to respond promptly and professionally to customer needs.


• Proficient with Microsoft Office (Word, Excel, Outlook)


• Exceptional attention to detail and commitment to quality, with strong organization and the ability to manage multiple priorities.


• Able to work both independently and collaboratively across cross-functional teams.


• Comfortable in a fast-paced, metric-driven environment while maintaining excellent customer service and adherence to safety and regulatory standards.


• Proven success managing healthcare accounts and/or GPO.

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive.

Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

• -Comprehensive Benefits: Full‑time employees and their families receive robust coverage including extended health and dental plans and life insurance.


• -Career Development: Professional growth opportunities.


• -Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities.

Get Involved!

Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection, and good fun! Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun‑filled initiatives to support charities both local and national we are proud to partner with.

To learn more about the fun being had at Stevens, check out our LinkedIn:

Grow With Us

If you want to be part of a company making a real difference in Canadian healthcare, we’d love to hear from you.