Gestionnaire de Compte / Account Manager

Greater Giving, Inc.; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Une entreprise innovante dans le secteur des technologies de paiement recherche un professionnel de la vente pour renforcer ses relations clients et maximiser les revenus. Ce rôle dynamique implique la gestion de comptes, l'analyse des besoins des clients, et la négociation de contrats pour garantir leur satisfaction. Vous aurez l'opportunité de travailler dans un environnement collaboratif, où vos compétences en vente et en communication seront mises à profit. Rejoignez une équipe qui valorise l'inclusion et le développement professionnel, tout en contribuant à des solutions technologiques de pointe qui façonnent l'avenir des paiements.

Benefits

Assurance médicale

Couverture d'invalidité

Plans d'assurance vie

Programme d'épargne-retraite

Programme d'assistance aux employés

Programme de remboursement des frais de scolarité

Tarifs d'adhésion à un gym

Possibilités de faire du bénévolat

Qualifications

• Minimum de 5 années d'expérience dans la vente et aptitude démontrée.
• Capacité à travailler avec des décideurs au niveau de la haute direction.

Responsibilities

• Vente incitative auprès des clients existants pour augmenter les revenus.
• Analyser la rentabilité du portefeuille et négocier des augmentations de frais.

Skills

Vente consultative

Analyse des besoins

Négociation de prix/contrats

Compétences analytiques

Compétences interpersonnelles

Gestion du temps

Bilinguisme (français/anglais)

Education

Baccalauréat en commerce

Diplôme en marketing

Job description

Ce que vous ferez :

• Vente incitative auprès des clients existants avec l'objectif d'augmenter les revenus du portefeuille.

• Analyser la rentabilité du portefeuille, recommander et négocier des augmentations de frais de service.

• S’assurer que les relations attitrées sont gérées de manière à atteindre le niveau maximal de satisfaction de la clientèle afin d'assurer la conservation du compte

• Analyser la rentabilité du portefeuille et recommander, négocier les augmentations des frais de service.

• Offrir une approche de vente consultative aux clients et réviser les améliorations et les mises à niveau de leur solution de traitement de paiements. Présenter les nouvelles technologies, les partenaires et le matériel, le cas échéant.

• S’assurer que la mise en œuvre des solutions et des déploiements de services est coordonnée et conforme aux normes les plus strictes. Travailler et coordonner avec différents groupes et départements.

• Faire part constamment d’un niveau élevé de communication et de connaissances pour résoudre tous les problèmes administratifs et opérationnels quotidiens, tels que la résolution des problèmes des clients et les calendriers de mise en œuvre.

• Offrir des recommandations et une analyse stratégique à la direction concernant l'acquisition d'opportunités et de revenus.

• Gérer une période de transition (transfert) de compte nouvellement acquis entre l'équipe de développement commercial et l’équipe de gestion de compte pour s' assurer que les clients sont intégrés au portefeuille approprié.

• Analyser le portefeuille au début de l'année fiscale afin d'identifier la croissance des revenus par compte et stratégie d'implémentation.

Ce que nous recherchons :

• Baccalauréat en commerce, marketing et / ou spécialisation en vente

• Bilinguisme (français/anglais) autant à l’écrit qu’à l’oral

• Minimum de 5 années d'expérience dans la vente et aptitude démontrée dans les domaines suivants: analyse des besoins, propositions, négociation de prix/contrats et stratégies de rétention

• Capacité à travailler de manière professionnelle et aisée avec les décideurs au niveau de la haute direction au sein d'une organisation

• Solides compétences interpersonnelles et expérience de la communication avec divers départements, assurant ainsi un réseau de contacts développé

• Capacité à gérer des activités multiples et simultanées en utilisant des compétences efficaces en matière de planification, d’organisation et de gestion du temps.

• Compétences analytiques et financières développées, permettant de maximiser les revenus / la rentabilité.

• Connaissance du réseau de communication et des liens relatifs aux systèmes de point de vente, un atout.

• Capacité démontrée à assumer un rôle de leadership et de mentor auprès de ses pairs.

• Capacité à travailler dans un environnement dynamique en constante évolution.

• Une connaissance solide des systèmes mondiaux et des processus d’embarquement des marchands mondiaux serait préférable

Qui sommes-nous ?

Global Payments est un leader du secteur des technologies de paiement avec plus de 24 000 employés dans le monde. Nous sommes fiers de nos innovations et de la valeur que nous accordons à l'inclusion.

Notre équipe aide nos clients à obtenir des résultats impressionnants. C'est notre passion pour le succès qui nous a permis de surpasser la concurrence pendant des années. Rejoignez-nous et laissez votre empreinte sur le paysage technologique des paiements de demain.

L'importance que nous accordons aux membres de notre équipe:

• De réelles opportunités d'évolution professionnelle

• Un environnement de travail collaboratif et convivial avec un code vestimentaire décontracté

• Une assurance médicale

• Couverture d'invalidité à courte et longue durée

• Plans d'assurance vie

• Programmes d'épargne-retraite

• Programme d'achat d'actions pour les employés

• Programme d'assistance aux employés

• Programme de remboursement des frais de scolarité

• Tarifs d'adhésion à un gym

• Possibilités de faire du bénévolat

• Lieu sûr pour la communauté LGBTQIA2+

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Nous remercions sincèrement tous les candidats de leur intérêt. Nous ne contacterons que les personnes sélectionnées pour un entretien.

Global Payments est un employeur qui respecte l'égalité des chances. Nous valorisons la diversité et l'inclusion et offrons des chances égales à tous les employés et candidats, sans tenir compte de la race, de la couleur, de la religion, du sexe, de l'origine nationale, de l'âge, de l'état civil, de l'orientation sexuelle, de l'identité ou de l'expression de genre, du handicap physique ou mental, ou de toute autre base protégée par la loi et nous sommes heureux d'offrir aux membres de notre équipe un environnement de travail sain.

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Summary of This Role

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

What Part Will You Play?

• Is responsible and accountable for totality of client relationship for assigned accounts; all Global Payments products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit. Participates in and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. Is responsible for ensuring tactical initiatives are implemented successfully. On call 24 hours a day, 7 days a week, and responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents. Required to carry a cell phone and travel to client site(s) as necessary. (Client Management)
• Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management)
• Maintains long-term relationships with clients. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on strategic direction of the client's business. (Client Management)
• Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership. (Client Management)
• Provides quality service and operational performance within the parameters of the client's projects and service delivery standards. (Client Management)
• For the North America segment, supports the Client Business Review and acts as an advocate for the client. Aligns client's needs with internal solutions. Conducts the complete setup and preparation for the client review, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. For the International Segment, owns the organization and delivery of client business reviews. Aligns client's needs with internal solutions. Manages the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Manages the implementation, execution and follow up of actions associated to monthly/quarterly balanced scorecards and Global Payments Inc. client survey. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. (Client Management)
• For the North America segment, is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support. Consistently analyzes and monitors the client's processing environment to identify and implement strategies for operational efficiency and cost savings. For the International segment, ensures the accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Ensures client stays current with no bad debt. Accountable for the negotiation and settlement of any direct loss claims or billing disputes for assigned accounts. (Client Management)
• For the International segment, has revenue targets for new and existing accounts. Identifies and owns the successful closure of cross sell opportunities of Global Payments and partner products and services to extend Global Payments revenues and footprint with the clients to meet individual account revenue and strategic growth targets as set by your manager. Creates business case for Executive approval. Tracks and Reports Performance. Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets and adhere to them whilst adopting a Senior Executive exception approval process. (Client Growth)
• For the International segment, develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable Global Payments to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualify opportunities to ensure high probability of win and successful delivery. Is accountable for the profitability of the client; achieve agreed revenue targets. (Client Growth)
• Supports the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management’s area of expertise. (Client Growth)
• Manages sales support resources and work with internal stakeholders to create and deliver propositions. (Client Growth)
• Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth)
• For the International segment, implements creative strategies and work with SMEs and other RM’s to seek new client solutions where appropriate. Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships. Delivers reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management. (Client Growth)
• For the North America segment, maintains customer profile of client's architecture and processing environment, product matrix, and custom processes to track client interactions. (Client Management)

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
• Typically Minimum 6 Years Relevant Exp
• Experience in client facing roles and/or financial industry.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Communication Skills - Oral and written. Ability to develop and conduct presentations.
• Collaboration Skills - Collaborate with internal and external audiences to solve problems.
• Customer Service Skills - Aligns client needs with internal solutions.

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.

Benefits:

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:https://jobs.globalpayments.com/en/why-global-payments/benefits/

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